If you've never worked with computers, which I take as having very little knowledge about such, WHY did your "friend" hire you to work as a Network Admin? This isn't a "Newbies" type of job so it makes me concerned why you were chosen for the role.
Generally, a position such as yours includes having, at least, as much computer tech, software, and hardware knowledge as those using the computers in the company. How do you help users and monitor software that you haven't seen or used before? There are literally hundreds of questions about what things you know and most of them come from experience in the field. Just a few are below:
You talk about DNS problems but do you even know what that is if you : "have never worked with computer's before this role"? (I suspect you've more computer basics that you've let on so it would be nice to know EXACTLY such experience.) Next, although you mention Excel 13 for Dummies, do you know anything about how do deal with other Microsoft programs such as word, or Outlook which is the email choice of many companies. Security is a major issue for most organizations and how much do you know about their gateway and firewall setups? Which security software are they using and are you familiar with how it works? How are Windows Updates being done? Does each computer have internet access allowing them to update individually or are they deployed from a company server? Which operating systems are being used? How are backups for ALL of the data for ALL of the computers being done? You should know all of these things plus everything else, including the little things like what happens when a virus or malware hits a computer..
You're on the right track regarding learning but maybe night classes at the local college are necessary as well.
Hope this helps.
Hi all, I need some advice regarding my new Junior Network Administrator role. I have never worked with computer's before this role, and after selling my car valeting business, my friend a CEO of a computer firm offered me this job. The problem is, the firm does not offer training for non-experienced, in the past they only hired those with experience. However I need to learn the basics first, and I have only three months to improve or losing my job. I have been working here for just over 3 months, and in desperate need of advice to speed up my learning. I have bought myself some books, problem solving, Computer basics, and Excel 2013 for Dummies. I really want to work in I.T and willing to learn outside of work, I need to know if this job is worth fighting for or look elsewhere. My duties so far involves, daily backup disk change, Computer build up and upgrade when needed, Installations, Daily monitoring of software and applications, Report writing when needed, Scan security writing monthly, Weekly time sheet report, Daily e-mail alert monitoring, office duties i.e. Data cables, networking problems, DNS problems. I have learnt this and more in three months, but I struggle with attention to detail, and haven't done any live activities yet. Any advice would be much appreciated .Thank-you