Question

Jumping cursor in Windows 10

Jan 21, 2018 7:46AM PST

Any ideas? My mouse pointer is jumping all over the place closing out Tabs opening other Tabs jumping off the Browser closing the Browser. I’ve uninstalled the mouse twice checked driver updates to no avail. I’m running the Windows 10 newest update on an HP Desk Top. I tried 3 different virus scans and none of them worked or found anything. I fix the problem by turning off the touchscreen in the Device Manager, now to figure out how to fix the problem with the HID-Compliant Touch Screen. After shutting down the computer and restarting the HID-Compliant Touch Screen it becomes active again but it says its disabled. Reactivate it and then disable it again after every shutdown. I cannot find any diver updates. Any help would be appreciated. Thanks Woody

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Comments
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Clarification Request
Happening to me as well
Jul 21, 2018 10:46PM PDT

I am experiencing the same issue for the past couple of months, mouse jumps around and sometimes will not respond when clicked. Then it will suddenly respond again, but still jumping around.
If I reboot, sometimes it reappears immediately, other times the reboot clears the problem, but it returns sometime (12-24 hrs) later.
I have tried everything that has been suggested in this thread. I have even reset Windows. Nothing has made any difference.
The PC is a desktop, from a UK company Novatech, is based on a Gigabyte motherboard The only problem in the four years I have had it, is a failed power supply.
Woody5860, have you solved the problem? If so How?
Does anybody have any new suggestions?

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Jumping curser still happening
Jul 22, 2018 3:05PM PDT

Ric80231, Sorry, still no results even with today's update.

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Microsoft Serial BallPoint???
Jul 22, 2018 10:04PM PDT

I have noticed one thing. When I uninstalled the mouse drivers via 'Device Manager' there was one driver I could not account for 'Microsoft Serial BallPoint'. At least I think that's what is was. When I rebooted and the drivers reinstalled, it did not get reinstalled.
When I came to use the PC this morning, my mouse is jumping around again, so I thought I would try uninstalling and reinstalling the drivers again. When I opened Device Driver under Mice and Pointing Devices' the 'Microsoft Serial BallPoint' was back, I have just uninstalled it and the spazzing seems to have stopped.
Can you check your machine to see if you have the same driver installed?

A short Google turned up this, https://stackoverflow.com/questions/9226082/device-misdetected-as-serial-mouse which suggests this is a known problem.

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Try this
Oct 30, 2018 10:17AM PDT

Revert back to previous driver in mouse settings. Worked for me.

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worked for me
Nov 27, 2018 7:03AM PST

I uninstalled the Microsoft ALpine Alps driver and after rebooting came back.
Disabled the driver and the touchpad and wired mouse work well.

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Mouse cursor jumping
Aug 17, 2019 2:33AM PDT

Thanks, it worked for me too

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Worked for me reply
Feb 24, 2020 11:52PM PST

How do i do that??

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Answer
Mouse Settings
Jan 23, 2018 11:46PM PST

Did you check the mouse settings in the control panel?

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Same thing..
May 10, 2018 7:13AM PDT

I've got the same problem. Here's a hint... I boot my machine WITHOUT a mouse and it STILL does this...

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Answer
Tried This Yet?
Jan 24, 2018 7:23PM PST

Open the Control Panel, then the "Mouse" icon, then the "Pointer Options" tab. UNCHECK the box that says: "Enhance pointer precision". Apply, then OK.

You should then be able to leave the touchscreen on. If it still doesn't work, are you really using a touchscreen on a desktop? If you don't need the touchscreen, leave it disabled.

For further assistance, it would be helpful to know the exact model of the desktop you are using. We might be able to assist on the drivers.

Hope this helps.

Grif

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Reply
Jan 28, 2018 8:54AM PST

Thanks Grif for the response.
I’m using Hewlett-Packard HP Touchsmart 610-1250x
Enhance pointer precision I’ve already checked and un-checked didn’t help.
Also, changed my mouse. My driver say’s using the best available. I can’t seem to find a Website to see if there any there.

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Did you find a solution?
Mar 17, 2018 1:27AM PDT

Did you ever find a solution to this problem? I have the exact same machine HP 610 1250 but mine was refurbished. I have has so many problems with this machine, and the latest is the cursor with a mind of its own. This only started after the windows 10 upgrade. I'm almost at the point of trashing this thing. Any help would be appreciated.

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Maybe
Mar 17, 2018 9:54AM PDT

Windows 10 is having a nervous breakdown.

In Linux some run a program that deliberately makes the cursor bounce up and down. Some have fire trails following the cursor like a rocket tail. Other effects. Imagine if your mouse was doing this.

Is this a wireless mouse, or the touchpad? If another wireless mouse is in use at the same time, they can interfere with each other.

There's 20,000 videos at youtube about jumping cursors.

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Mouse Cursor is OCD Jumping with recent Windows 10 updates
Jun 17, 2018 8:32AM PDT

Windows 10 is OCD on the Mouse cursor for me too. I created a Boot camp on my MacBook Pro to take advantage of Windows 10 with DirectX 12 to play graphic intense games like World of Warcraft. However the mouse cursor freaks out and jumps all over the place, twitching lately, even on the Windows 10 desktop. I moved my track ball USB to the direct Mac USB port instead of the Hub, still to no avail. Twitching since the last few months...There's a bug in MS release code lately is what I guess. I don't know what is worse playing Word of Warcraft, Windows 10 with an OCD mouse cursor, or Mac OS X with twitching Metal 2 without Anti-Aliasing to increase FPS. As I type this my Kensington track ball is jumping more than a grasshopper on my screen. WTH?

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There's a problem with this assertion.
Jun 17, 2018 9:41AM PDT

Microsoft may issue the OS and updates but DRIVERS for video and mouse (which have a strange interconnection that you only learn about with time and effort) means that Microsoft isn't always the source for this problem.

When I see this I have to disable W10 driver updating (on the web if you need to know how) and then install the drivers for the machine from each maker. There are cases where this didn't work and we found an overheating GPU but such is the life of Brian.

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Xbox controller or similar can affect cursor
Jan 19, 2019 7:19AM PST

If you have steam installed and have a controller attached, the cursor can move around the screen due to the thumbsticks not being central on the game pad. If you adjust the thumb stick so it is central, the cursor will stop moving. That solved my problem. It still occurs but at least I know how to stop it now.

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PS4 controller charging in USB hub
Aug 18, 2019 7:54AM PDT

A PS4 controller charging in a USB hub connected to PC was causing this issue for me. Disconnecting resolved this issue

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Mouse cursor going crazy
Aug 14, 2020 5:03AM PDT

Hello Did you find a solution, Mine is doing the same thing and it closes pages, highlights everything opens pages, it's making me mad, When I start my computer, it's fine for 4-6 hours then all the sudden it flips out, ecen my touch keypad is doing it, so I don't think it's the cursors, but again I don't know but you have to shut it down when that happens. A guy that installed windows 10 on here said we might have to disable the touch keypad, soI don't know, Anyone know anything? Thank You!

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Touchscreen
Sep 30, 2019 3:01AM PDT

Yes, it was the TOUCHSCREEN! I disabled and viola! Thanks, I was pulling my hair out!

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Answer
Touchpad Blocker
Jan 27, 2018 9:12AM PST

If this is mainly happening when you are typing, such as in Word, Wordpad, etc. try Touchpad Blocker. It is a background app which prevents the cursor from jumping while you type. Works on touch and non-touch computers. This started happening for me after a Windows update a couple of years ago. (Didn't matter what mouse I used.)

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Answer
Could be hardware
Jan 28, 2018 6:51AM PST

This is how a bad mouse sometimes behaves. Have you tried your mouse on another computer?

If you get a new mouse, I highly recommend Logitech.

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The Touchscreen
Feb 2, 2018 8:56PM PST

I too have an HP 610 Touchscreen and get the same problem. Currently cannot use the thing. It has destroyed spreadsheets by, on its own, selecting cells and clicking then deleting. Sometimes will shift the cursor and click twice a second. Dwefinatelynot mouse or mouse settings as I have tried everything in that regard.

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HP Touchsmart 610 also...
Jun 8, 2018 6:54AM PDT

Did you ever find a solution? I feel like I have tried everything. Just started happening this spring. It will be okay for a little while, then it goes wacky.

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Jumping cursor in Windows 10
Jun 8, 2018 1:53PM PDT

Sorry, sandkjohnson75 I have not found a solution I even did a Windows reset.

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Clean your touchscreen
Jun 18, 2018 6:11AM PDT

I had exactly the same issue and for me it helped to clean the touchscreen. Apparently it though the dust was mee moving the mouse.

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Answer
MS has acknowledged this issue.
Jul 23, 2018 5:18AM PDT

I believe Microsoft has acknowledged this issue and has released some updates to fix this.

Check this link: https://support.microsoft.com/en-us/help/819036/overview-of-the-comdisable-tool

To fix this try below steps and let me know if it works:

1. Go to your systems device manager.
2. Right-click on the device name that corresponds to your keyboard.
3. Go to update software driver.
4. Go to search from a list of existing drivers.
5. Un-check show compatible hardware.
6. Select Microsoft on left side and then select MS Basic Mouse.
7. Click next and install the driver.

Cheers if this works else let me know. I will explore some solutions for you.

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MS has acknowledged this issue
Jul 23, 2018 4:46PM PDT

I tried this and a course I don't know what I'm doing and the mouse froze, I had to do a system restore to get it working. I don't know if it still doing it.

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Reinstall windows
Jul 25, 2018 5:39AM PDT

I googled a bit on this issue. I suppose you have tried every possible way to fix this issue. Reinstalling windows might be the only solution I see feasible since all other solutions I know about or have searched for have been already implied by you.

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Thank You!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Mar 1, 2020 1:59PM PST

You have saves me so much time and heartache and even saved me money! I downloaded this tool, and not only did it fix the problem that I have experienced for years off and on that exhibited itself in many different ways (such as the middle mouse button being activated with a left click, not being able to click on stuff, doesn't activate windows, can't close windows, auto hide not activating on mouseover, can't click on items in the start menu, and more) but my middle scroll wheel started working right, which it hasn't for at least a year or two, and I thought something was physically wrong with it, for which I was about to break down and buy a new mouse, which would've sucked because I like expensive mice. Amazing!

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What tool did you use?
Mar 26, 2020 3:45PM PDT

What tool did you use to fix this problem? We have a laptop that isnt really usable at this point.

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