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Alert

J7max is not a good Product.

Sep 25, 2017 10:15PM PDT

Within two days Ear Speaker not worked....& Samsung customer care not help to people......

Good Morning Mr. Kumar! My name is Shubham. Your query is important to us and I will be glad to assist you with your query related to receiver speaker.
10:04:05
My query related to Ear Speaker
10:04:27
Unable to listen when i recd call or call to other person
10:04:56
Shubham Sharma
Mr. Kumar, kindly confirm since when this issue exist with your device?
10:05:45
Form Yesterday
10:06:49
I purchase my mobile on sunday
10:07:03
& getting problem on Monday
10:07:12
Shubham Sharma
Sir, If Problem is existing on the Call.Check the Network mode setting(preffered GSM Only network mode) because some time sound problem can be occurred due to N/W problem
10:07:13
Network is fine as i can ear sound...while set on speaker mode
10:08:22
Shubham Sharma
Mr. Kumar, check(disable) the Turn off all sounds option (Setting-->Accessibility-->Turn Of all sounds)
10:09:03
yes all sound is turn off.
10:09:22
Shubham Sharma
Decrease the volume and then increase it again & avoid lamination on speaker.
10:10:09
yes i have done everything...
10:10:50
Shubham Sharma
Sir, I request you to kindly visit to the nearest service center they will assist you better in this concer.
10:12:02
Shubham Sharma
Concern*
10:12:13
very nice....i want to replace my phone immdettly..
10:12:48
why this platform is open...if you are not able to help to customer...
10:13:13
transfer my chat to your senior executive..
10:13:29
Shubham Sharma
Sir, I sincerely regret for the inconvenience caused to you.
10:13:46
ok no issue...but i want to talk with your senior
10:14:09
Shubham Sharma
Mr. Kumar kindly visit to the nearest service center they will surely help you in this concern.
10:14:20
your senior is not available...please reply - yes or not..
10:15:03
why i go your service center....????????????????????
10:15:24
Shubham Sharma
As your device required physical inspection kindly cordinate with the nearest service center surely they will help you.
10:16:00
ok note down my address...and provide home service....
10:16:21
i purchased on sunday....
10:16:33
if you are unable kindly refund my money ......
10:16:57
Shubham Sharma
Sir, kindly confirm your device model number.
10:17:16
Samsung Galaxy J7 max
10:17:38
G615F/DS
10:17:54
Shubham Sharma
Thank you for providing details sir.
10:18:58
I want refund or replacement...i will not go any where.....
10:19:38
Shubham Sharma
Sir, I do apologize for the inconvenience caused to you.
10:20:11
Shubham Sharma
Sir, kindly confirm your contact number for arranging a call back to you from our higher authority.
10:21:08
8380082857
10:21:27
I want refund.....that it....I dont want to work with Samsung....
10:21:56
Shubham Sharma
Mr. Kumar, I am arranging a call back for you from our concerned team they will surely resolve your issue.
10:22:15
am not want to use Samsung phone now.....i want refund my money...
10:22:43
I will purchase a new phone with other company..
10:22:55
Shubham Sharma
Sir, I do apologize for the inconvenience caused to you.
10:23:44
kindly refund my amount now......please dont write the same word continue......" Sir, I do apologize for the inconvenience caused to you"
10:24:14
Shubham Sharma
Mr. Kumar, our concerned team will get in touched with you within 4 hours and they will surely resolve your concern.
10:24:49
why 4 hour...????????????????????
10:25:08
i dont want to wait......kindly arrange to refund my money....
10:25:36
Shubham Sharma
Sir, It is time frame of 4 hours, but you will get call as soon as possible.
10:25:48
no but i want refund....you are gotted my point or ignore my messages....???????
10:26:24
Shubham Sharma
Sir, I request you to kindly wait I am arranging call back for you. You will get the call from our end shortly.
10:27:57
No why shoud i wait.....I request you to kindly arrange to refund my amount Immideitely
10:28:44
Shubham Sharma
Mr Kumar, I really apologies but I am not authorised for any further procedure regarding your concern.
10:30:53
So why you chat with me.....tranfer my chat to your seior...
10:31:18
Give me emial id i will mail him with all chat detail....
10:31:40
Shubham Sharma
Your case needs to be escalated which has been already done by me under reference number-8435130105
10:32:00
My Shubham.....i want refund....& i think you ignore my messages...
10:32:17
*Mr.
10:32:50
Shubham Sharma
Mr Kumar I truly understand your concern and frustration but as informed replacement or refund related details could not be confirmed online.
10:33:30
Shubham Sharma
It requires telephonic conversation with the service center too.
10:33:48
Shubham Sharma
I request you to kindly allow me some time as you will surely be receiving the call back as soon as possible.
10:34:19
Kindly transfer my chat...i dont want to entertained with you....Mr. Shubham
10:34:19
Shubham Sharma
Sir, allow me to arrange a call back from our concerned team, as we do not have authority to refund or replacement.
10:36:37
i dnot want any thing....if you are not refund my mney i will case you in Samsung forum....just wait i post a comment in Samsung forum..with all chat detail.....just wait....

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