iTunes Upgrade Stuck!

by nickolas360 Jun 25, 2010 1:12PM PDT

I own an iMac running Mac OS X 10.4.11 and am upgrading iTunes to version 9.2 using Apple Software Update, but it is stuck on "Installing Apple Mobile Device Support" and not making ANY progress. I thought about force quitting Apple Software Update, but am afraid that iTunes would not work correctly. I would really appreciate any help!

Discussion is locked

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If it has not finished installing by now,

by mrmacfixit Forum moderator Jun 25, 2010 10:47PM PDT

then your only option will be to Force Quit the installer.

Once you have done that, and before you attempt to launch iTunes, make a copy of the iTunes folder. (if you have disk space available)

Then launch iTunes. You will almost certainly have to run that update again

P

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iTunes 9.2 Upgrade Stuck!

by nickolas360 Jun 26, 2010 1:20AM PDT

I tried that and it got stuck in the same place (Installing Apple Mobile Device Support). I even tried deleting the iTunes Application (that doesn't delete your music, I guess) and installing an old version, but that got stuck in the same place, too!

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Delete the application

by mrmacfixit Forum moderator Jun 26, 2010 7:27AM PDT

and everything else you can find that relates to iTunes.

Preferences & Application Data also needs to go.

New download and go again.

Best I can do for now

P

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Fixed

by nickolas360 Jun 26, 2010 12:38PM PDT

Thanks so much! I was able to install iTunes 9.2 without any problems!

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(NT) You're welcome

by mrmacfixit Forum moderator Jun 26, 2010 9:52PM PDT

iTunes Upgrade Stuck!

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