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iTunes software update, won't load iTunes

by jkrunxc / May 11, 2010 2:36 AM PDT

Last night I decided to update to iTunes 9.1.1, via the software update prompt. It prompted me to restart my computer (laptop, Windows Vista). I proceeded to do so, but it got hung up in the log off screen for over 15 minutes. I turned off the computer and came back into the desktop. Tried to load iTunes, but it wouldn't load anymore. Tried to reinstall the software update, but now it's searching for a .msi file that I have no idea about? Anyone have any input as how I can resolve this, and have I lost all of my music in iTunes at this point? John

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Go to your Music folder
by mrmacfixit Forum moderator / May 11, 2010 6:20 AM PDT

and find the itunes music library.
Move it somewhere safe, outside of the music folder.

Uninstall iTunes and reinstall it

Once you have it running, copy the copy of the itunes music library back into the music folder, overwriting the newly created one.


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unable to install itunes
by m-luck / May 11, 2010 10:14 PM PDT

i had a very similar problem to what you have just resolved however i am running on xp (if it makes a difference or not im not sure).
after updating itunes to latest version itunes simply would not open so i uninstalled it all then went to reinstall it and now it wont even do that it will either come up with an error saying quicktime is out of date please install (which i proceed to do and get the joy of itunes not wanting to load) or an error saying 'bonjour service' needs my permission or something to be stopped so i can continue.
this has been happening for about 3weeks now and i really am losing the plot.... please help??

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Issue resolved
by jkrunxc / May 14, 2010 3:18 AM PDT

Contacted Apple via web, and had them give me a call back. I was sent a couple of emails from the tech that had directions and articles on how to resolve this such issue. That was the extent of any phone support I got.

Pretty much had to uninstall iTunes, by using a Microsoft utility for uninstalling software (downloaded from Microsoft site). This allowed me to uninstall iTunes, because using the control panel to unistall kept leading to error messages. Completely uninstalled, rebooted, downloaded and installed iTunes. And very thankful that my full playlist remained intact, and nothing had changed. Frustrating as it was, I'm glad that I learned what to do in this scenario if it happens again.

Thanks for the input from the others. John

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Uninstalling itunes
by m-luck / May 14, 2010 4:18 AM PDT
In reply to: Issue resolved

Hi john,how did you completely remove itunes because i must be doing something wrong as it wont allow me to install after downloading.


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to uninstall iTunes
by jkrunxc / May 16, 2010 10:28 PM PDT
In reply to: Uninstalling itunes

This was the software program that the Apple advisor I spoke to recommended to use. It worked for me to completely remove iTunes. Hope it works for you.
If you get stuck on uninstalling software, use the Windows Installer Cleanup Utility, available from

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Itunes won't launch
by dthomas5272 / December 29, 2010 10:35 AM PST

Currently using windows xp and Itunes stopped working when I upgraded to version 10. I removed my bonjour program. Restarted my system and it worked.

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