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ITunes Not Recognizing CD Drive

by webbman / October 1, 2005 8:06 AM PDT

Hi. I recently purchased a Gateway 835GM running Windows XP Media Center. The drives are a double layer 16X multi format I use for CD and DVD writing and 16X DVD drive. I have a Pentium D Processor 820, a gig of memory and a 250 gig hard drive.

My problem is that I installed iTunes (which I have been using for a while on another PC) and have had no problems (I authorized this PC) until I tried to burn a CD/R. Itunes tells me "disc burner or sofware not found". I have spent hours on the Apple support site. I have uninstalled and reinstalled iTunes (Version 5) to no avail. I can insert an audio CD and iTunes recognizes it and plays the tracks but I cannot figure out how to make iTunes find the CD drive when I want to burn a CD. Seeing I do not have an iPod, I use CDs to through in the car.

If anyone has any ideas, I'd appreciate it.


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by R. Proffitt Forum moderator / October 1, 2005 8:25 AM PDT
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Did try this...
by webbman / October 10, 2005 1:17 AM PDT
In reply to: Try...

Thanks for the reply. I have run this a couple of times and the results indicate that the NEC drive is there and lists the contents of the CD I have in the drive.

Needless to say, I am a little frustrated with Apple's support on their "free" iTunes product.

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ITunes 5.x
by CMasten / October 7, 2005 1:27 PM PDT

There appears to be an issue with NEC Dual Layer drives and ITunes 5.x I have 3 machines set up with 8x and 16x drives and ITunes 5.x will see them, the cd diagnostics show its fine, but it gives me a "CD Burner or Software not found..." error message. There are lots of folks with this issue. If you can install ver 4.9 it would probably work.

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I've heard these rumors...
by webbman / October 10, 2005 1:20 AM PDT
In reply to: ITunes 5.x

I have also found reports of this (and other problems) with iTunes 5. I have searched for version 4.9 but the couple of links I have found to this version have been "disabled" with the message that posting the earlier version violates Apple's software terms and conditions or some such "anti user" tripe.

I appreciate your reply and information but I think I (and others) may need to ride this out until Apple releases a new version correcting such problems without admitting they exist.

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fixed in ver 6
by CMasten / October 18, 2005 4:32 AM PDT

this appears to be fixed in ver 6. My NEC 3250 is burning audio disks from ITunes.

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