Attention: The forums will be placed on read only mode this Saturday (Oct. 20, 2018)

During this outage (6:30 AM to 8 PM PDT) the forums will be placed on read only mode. We apologize for this inconvenience. Click here to read details

Computer Help forum

General discussion

ITunes Error -9812

by tjkrbrown / November 22, 2009 11:48 AM PST

I am having problems with Itunes. Recently, I went to download songs from the iTunes Music Store and got the error message:

"An unknown error occured (-9812). Make sure your network connection is active and try again"

I found a soultion in an old Cnet post, e.g.:

To register the DLL files, follow these steps:
1. Click Start, click Run, type regsvr32 softpub.dll in the Open box, and then click OK. When you receive the message that the DllRegisterServer succeeded, click OK.
2. Click Start, click Run, type regsvr32 initpki.dll in the Open box, and then click OK. When you receive the message that the DllRegisterServer succeeded, click OK.
3. Click Start, click Run, type regsvr32 mssip32.dll in the Open box, and then click OK. When you receive the message that the DllRegisterServer succeeded, click OK.
4. Click Start, click Run, type regsvr32 wintrust.dll, click OK, and then click OK when you receive the message that the DllRegisterServer succeeded.

I attempted this solution, but the 2nd step didn't work.

I typed regsvr32 initpki.dll, and got "The module "initpki.dll" failed to load.

What do I do now?

Is there another solution?

Thanks

Discussion is locked
You are posting a reply to: ITunes Error -9812
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: ITunes Error -9812
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.

Popular Forums

icon
Computer Newbies 10,686 discussions
icon
Computer Help 54,365 discussions
icon
Laptops 21,181 discussions
icon
Networking & Wireless 16,313 discussions
icon
Phones 17,137 discussions
icon
Security 31,287 discussions
icon
TVs & Home Theaters 22,101 discussions
icon
Windows 7 8,164 discussions
icon
Windows 10 2,657 discussions

FALL TV PREMIERES

Your favorite shows are back!

Don’t miss your dramas, sitcoms and reality shows. Find out when and where they’re airing!