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General discussion

Itunes

Aug 29, 2017 10:34AM PDT

I've had Windows 10 installed on this computer for a couple years now and all of a sudden Itunes won't open. I've checked on this forum for help but nothing exactly like my problem. I get no message just "no response" at all. I've rebooted a couple of times but to no avail. Any suggestions? I don't want to lose my libraries I already have on Itunes.

Discussion is locked

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About library loss. No problem.
Aug 29, 2017 10:53AM PDT
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It runs fine on 2 windows 10
Aug 30, 2017 4:11AM PDT

machines of mine. I would try to uninstall and reinstall.

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Same here but more.
Aug 30, 2017 8:28AM PDT

As I do the IT thing for family and office, iTunes is fine on dozens of machines. It hasn't failed in years so I don't get much exposure to what breaks it.

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unistall/reinstall
Aug 30, 2017 2:47PM PDT

Thanks for the try but this didn't work. Same problem after the reinstall. Appreciate your effort.

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Then the nuclear method.
Aug 30, 2017 3:43PM PDT

Remember there is no reason to lose your libraries. Backup and restore is on the web.

Here's Apple on how to clean off iTunes. Remember I am working as if there is nothing else going on such as a overzealous antivirus suite or other OS damage.

Read https://support.apple.com/en-us/HT204275

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Itunes
Aug 31, 2017 8:14AM PDT

You have uninstalled and reinstalled ITunes but it didn't work. I would suggest save all the music files(that were used by the ITunes library) on Google Drive as well as a separate folder(this is needed since as far as I know ITunes does not use online libraries. Once done. Delete the existing ITunes application and download the latest version of ITunes. Once done you can import all the files from the new folder.
As a further backup, if you have either a pen drive or cd you can save all the songs there depending on the storage space.

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Problem has been resolved.
Sep 7, 2017 12:06PM PDT

Thanks to all who responded.

I was able to get Itunes functioning again by "running as Admin" (Before I was simply able to click on the Itunes icon and it would execute but now it requires me to right-click and choose run as admin. My normal computer settings have me as "Admin" anyway so I don't understand why this step is necessary as it was never required in YEARS of using Itunes.) But that's o.k. because I can get to my playlists now. I also, (after the fact) ran SFC /SCANNOW and it didn't find any problems with the System files.

I will make a concerted effort to back up my files asap.

Thanks again for your help!