its about recovering my SAMSUNG grand prime

ive tried everything i can think of and i cany seem to recover my phone i tried to upgrade it and could noy succeed so i wanted to put the thing back to how it was when i started and just cannot seem to figure it out

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Clarification Request
You left out what you did to the phone.

My thought is if it's like some I've run into you have the phone re-flashed by the maker or your carrier.

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facing hang problem

there's lots of problem come in grand prime... nd most common problem is hanging.... i really very fed up with this hang problem.... samsung must fix this problem or else this will suck samsung sale......

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