Question

IT Helpdesk: Required Knowledge for beginner

I managed to talk my way into a job (IT helpdesk) that i have no experience or relevant qualifications for.

What knowledge do i really need for a tech help desk role? any recommended resources i can use?

I am completing a few short online courses now before training starts in 2-3 weeks but I seek help from people in the know.

I have plenty of basic office/call centre experience and dont doubt my analytical abilities only i need to make it past the first few weeks without letting on i am a total amateur.

Tips/advice gratefully accepted.

Fritz

Post was last edited on September 8, 2018 6:09 AM PDT

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