Windows 7 forum

About This Forum
CNET's Forum on Windows 7 is the best source for finding help or troubleshooting advice from a community of experts. Discussions cover Windows installation, driver problems, crashes, upgrading, service packs, and other Windows 7-related questions.
Real-Time Activity
Resolved Questions
My Tracked Discussions
FAQs
Policies
Moderators

Question

Issues with bluesreens

by Avel16 | October 4, 2017 8:56 AM PDT

Been having a lot of issues lately with blue screens that I wasn't having before.

OS: Windows 7 Home Premium

I was bluescreening due to a network driver issue and that has been resolved. They happen but not as often and I'm not sure why. I have tried backing up my files and reinstalling windows. I've checked drivers to make sure they're up to date. I'm at a loss at this point. I'm assuming its hardware failure which I'm really hoping its not. Can someone give me a hand? Let me know if you need additional info.

Most recent bluescreens -
Bluescreens

Discussion is locked

Flag

You are posting a reply to: Issues with bluesreens

The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.

Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: Issues with bluesreens

This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.

Sorry, there was a problem flagging this post. Please try again now or at a later time.

Track this discussion

Thread display: Collapse / Expand

28 total posts

All Answers

Collapse -

Answer

There are many causes.

by R. Proffitt Forum moderator | October 4, 2017 9:19 AM PDT

In reply to: Issues with bluesreens

https://www.google.com/search?q=windows+7+0x3b finds a litany of causes.

When I see one like this the first thing we do is to go ahead with a canned air cleaning and leave the cover off then see if it gets better. I find many owners don't keep up with the cleaning or never did the work.

This is not a temp issue since not all chips have temp sensors so it could be other than the CPU heat issue.

Since a clean install of the OS doesn't fix it, I suspect hardware so let's try the cheap usual fix first.

Next, let's dive under the hood with a WEB SPECCY. Read how at https://www.piriform.com/docs/speccy/using-speccy/publishing-a-speccy-profile-to-the-web

I would suggest a CHKDSK /F/R/X but not yet as a crash during this could wipe out the OS. If you feel you can reload, go ahead with the CHDKSK /F/R/X on all disks.

Flag

This was helpful (0)

Collapse -

Response to R. Proffitt

by Avel16 | October 4, 2017 12:06 PM PDT

In reply to: There are many causes.

I clean my computer, maybe not as often as I need to.. but I most certainly do. It was cleaned a week ago, but the issue is ongoing.

Speccy

The memory slots concerns me. I have 2 8gb sticks. DXDIAG says I have 16gb of Ram too.

I have already ran CHKDSK and there were no problems found.

Flag

This was helpful (0)

Collapse -

BRB with a full Speccy reading (takes time.) about CHKDSK

by R. Proffitt Forum moderator | October 4, 2017 12:11 PM PDT

In reply to: Response to R. Proffitt

It takes a while to go through it so BRB.

Are you sure you used the /F/R/X switches?

Flag

This was helpful (0)

Collapse -

F/R/X

by Avel16 | October 4, 2017 12:43 PM PDT

In reply to: BRB with a full Speccy reading (takes time.) about CHKDSK

Actually, I don't think I used them all.

Flag

This was helpful (0)

Collapse -

Answer

Speccy reading. What I would try.

by R. Proffitt Forum moderator | October 4, 2017 12:24 PM PDT

In reply to: Issues with bluesreens

1. I see the 9600 GPU. https://www.google.com/search?q=9600+GPU+causes+bluescreen for reference.
When I see the 8400/8600 and the 9400/9600 and now the 8800 and a few others we slip in a shop GPU card and see if the problems subside. It's a known cause.

2. 1.0GB RAM. NOT THE CAUSE BUT can push the HDD and other components harder.
The Celeron is a known bluescreen source as it's pushed. The 51C is OK but is a tad warm.
-> REMOVE THE CASE COVER FOR NOW.

3. From the motherboard web page.
"the system may reset or shutdown as plugging USB devices in front panel"
Be sure to not use the USB front ports for now.

4. I see two DVD drives. To lighten the load, unplug one of these.

There is also the machine age to consider. At this age you may experience random hangs and BSODs. Given the cost of machines today I do not advise repair or upgrades to this machine.

Post was last edited on October 4, 2017 12:48 PM PDT

Flag

This was helpful (0)

Collapse -

Actual Speccy Info

by Avel16 | October 4, 2017 5:36 PM PDT

In reply to: Speccy reading. What I would try.

I'm an idiot.

http://speccy.piriform.com/results/Hv36jOamO0nfvnzlNMTVCFq

Flag

This was helpful (0)

Collapse -

Already read a speccy.

by R. Proffitt Forum moderator | October 4, 2017 6:01 PM PDT

In reply to: Actual Speccy Info

Let's see what folk say about this one.

The read error rate on the Seagate looks high. Can cause BSODs.

Try the old CHDKSK /F/R/X on all drives.

Flag

This was helpful (0)

Collapse -

CHHDSK Results

by Avel16 | October 5, 2017 2:48 PM PDT

In reply to: Already read a speccy.

Ran it on all 3 drives. No bad sectors.

Flag

This was helpful (0)

Collapse -

/f/r/x

by R. Proffitt Forum moderator | October 5, 2017 3:16 PM PDT

In reply to: CHHDSK Results

Not looking for anything there. It's on a list of things we do to clear up possible problem sources.

Flag

This was helpful (0)

Collapse -

Ahh

by Avel16 | October 5, 2017 3:35 PM PDT

In reply to: /f/r/x

Okay then. Well still, I did run it on all 3 anyway.

Flag

This was helpful (0)

Collapse -

Speccy

by Bob__B | October 4, 2017 6:12 PM PDT

In reply to: Actual Speccy Info

The first problem you have is the ram is in the wrong slots.
Look in your manual and see what the correct 2 slots are for that ram.

Are you overclocking that ram?
If so set it back to stock.
1866 is not the native speed for that cpu.

Flag

This was helpful (0)

Collapse -

Overclocking

by Avel16 | October 5, 2017 10:51 AM PDT

In reply to: Speccy

I haven't messed with any overclock settings. Also, one of my ram slots may be defective, as it only showed 8gb until I moved one of the sticks.

I haven't messed with anything in my CPU either, it should be working on native settings.

I did update the bios a few days ago.

Flag

This was helpful (0)

Collapse -

Ram

by Bob__B | October 5, 2017 11:13 AM PDT

In reply to: Overclocking

Look around in your bios for a setting called xmp.
If it's enabled disable it.

Flag

This was helpful (0)

Collapse -

Didn't find XMP

by Avel16 | October 5, 2017 2:29 PM PDT

In reply to: Ram

There was no option in there called XMP. I do have OC Genie disabled at the moment.

I don't overclock.

Flag

This was helpful (0)

Collapse -

Ram

by Bob__B | October 5, 2017 2:40 PM PDT

In reply to: Didn't find XMP

There is some reason why your ram is running at a faster speed than your cpu supports.
This can lead to odd things.
Now that you have this OC genie disabled post another speccy.

Flag

This was helpful (0)

Collapse -

OC Genie

by Avel16 | October 5, 2017 2:49 PM PDT

In reply to: Ram

It was disabled from the beginning.

Flag

This was helpful (0)

Collapse -

Answer

Ram

by Bob__B | October 4, 2017 2:55 PM PDT

In reply to: Issues with bluesreens

You say you have 2 8GB sticks.
Speccy shows one 1GB stick.
What does the bios show?

Flag

This was helpful (0)

Collapse -

Why does Speccy say this?

by Dafydd Forum moderator | October 4, 2017 3:26 PM PDT

In reply to: Ram

Generated by Piriform Speccy v1.07.205
23 Jan 2011 @ 18:50
Dafydd.
It's obvious the OP didn't update Speccy.

Post was last edited on October 4, 2017 3:46 PM PDT

Flag

This was helpful (0)

Collapse -

Good point!

by R. Proffitt Forum moderator | October 4, 2017 3:45 PM PDT

In reply to: Why does Speccy say this?

I missed that. Some errors can be traced to an incorrect date and time. I think the OP should set the date and time in the BIOS and Windows too.

Flag

This was helpful (0)

Collapse -

And update that Speccy version Bob.

by Dafydd Forum moderator | October 4, 2017 3:50 PM PDT

In reply to: Good point!

Dafydd.

Flag

This was helpful (0)

Collapse -

Yup

by Bob__B | October 4, 2017 4:35 PM PDT

In reply to: Why does Speccy say this?

That certainly is an old version of speccy.
That does not explain how the OP can have 16GB of ram on a mobo that supports 4GB.
Unless that speccy has nothing to do with the machine the OP has.

Flag

This was helpful (0)

Collapse -

I'm reading 1.0GB RAM.

by R. Proffitt Forum moderator | October 4, 2017 4:37 PM PDT

In reply to: Yup

Cleaned my glasses to be sure.

Flag

This was helpful (0)

Collapse -

I also see 1.0GB Ram.

by Dafydd Forum moderator | October 4, 2017 4:42 PM PDT

In reply to: I'm reading 1.0GB RAM.

Dafydd.

Flag

This was helpful (0)

Collapse -

That's what I see also

by Bob__B | October 4, 2017 4:49 PM PDT

In reply to: I'm reading 1.0GB RAM.

However the OP said they have 2 8GB sticks so something isn't quite right.

Flag

This was helpful (0)

Collapse -

Something's up with that Speccy.

by Dafydd Forum moderator | October 4, 2017 4:56 PM PDT

In reply to: That's what I see also

It's either the version or time/date on the machine. Or, as you said, is this the Speccy for this machine?
Dafydd.

Flag

This was helpful (0)

Collapse -

Answer

Let's check that RAM again.

by R. Proffitt Forum moderator | October 4, 2017 4:54 PM PDT

In reply to: Issues with bluesreens

I think the 8GB sticks are not showing in the report.
https://www.google.com/search?q=9905316-005.A04LF which is the RAM part number in Speccy is an 1GB stick,

This PDF which is the memory QVL for this board only shows 512MB, 1GB and 2GB sticks so I wonder where your 2x8GB sticks are now.

Post was last edited on October 4, 2017 4:56 PM PDT

Flag

This was helpful (0)

Collapse -

Answer

That new Speccy.

by R. Proffitt Forum moderator | October 5, 2017 4:32 PM PDT

In reply to: Issues with bluesreens

There is a lot going on in this PC.

PIA, some screen manager, a Seagate drive with what looks to be a lot of read errors (can cause blue screens) and since I already did a line by line reading I left it to others to do another reading.

-> So it's a brew of items that would have me write if it's unstable I see many reasons why, but not just one.

To narrow it down, you have to slim the machine down.

The HL-2270DW printer drivers look what I see when folk use what was on the printer CD. I never use that but head to the maker's site for latest.

Flag

This was helpful (0)

Back to Windows 7 forum 28 total posts

Popular Forums

icon

Computer Newbies 10,686 discussions

icon

Computer Help 54,365 discussions

icon

Laptops 21,181 discussions

icon

Networking & Wireless 16,313 discussions

icon

Phones 17,137 discussions

icon

Security 31,287 discussions

icon

TVs & Home Theaters 22,101 discussions

icon

Windows 7 8,164 discussions

icon

Windows 10 2,657 discussions

GRAMMYS 2019

Here's Everything to Know About the 2019 Grammys

Find out how to watch the Grammy Awards if you don't have cable and more.