Computer Help forum

Question

Issue with computer lagging and headphones "restarting"

by Legospiker004 / December 4, 2016 11:15 AM PST

I have a very annoying issue. Occasionally, my audio will glitch and sound like a pop, at the same time lagging my game or if I'm on YouTube, causing that video to have an error occur.

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Clarification Request
All good here.
by R. Proffitt Forum moderator / December 4, 2016 11:18 AM PST

Could you reveal some details like make, model, age, last time you used canned air, factory reset this PC?

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Info
by Legospiker004 / December 4, 2016 2:46 PM PST
In reply to: All good here.

Custom made, 3-5 years old, Used canned air about a week ago. I have not factory reset this PC for around 2 years. Intel i7-2600k CPU @ 3.4 GHz 3.8 GHz. 8 gig ram, 64 bit windows 10

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That's a good start.
by R. Proffitt Forum moderator / December 4, 2016 2:52 PM PST
In reply to: Info

But the age is such you may need to replace the heatsink compound on all heatsinks.

The PSU wasn't listed or the motherboard so I can't check out a few items.

The PSU age means we want to get a check on it's specs which members will do for you if the make and model is shared.

The motherboard matters since some had BAD CAPS so if I had that detail I'd look for that.

Since it's been so long how about malware scans?
A Speccy report can help here except for the PSU make/model. Here's how.
https://www.piriform.com/docs/speccy/using-speccy/publishing-a-speccy-profile-to-the-web

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Speccy
by Legospiker004 / December 4, 2016 3:08 PM PST
In reply to: That's a good start.

All Answers

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Answer
Read the Speccy.
by R. Proffitt Forum moderator / December 4, 2016 3:37 PM PST

1. I've had too many Seagate fails over the years.
https://www.google.com/search?q=ST350041&ie=utf-8&oe=utf-8 and 2 of the 10 top hits are failing drives. These failures can be just like you reported. Audio glitch and errors. Try cloning it to another drive and retest.
And no, drive tests are proving inconclusive. I don't want to write this but we had Seagates pass the Seagate tests but the machine worked correctly after a disk clone and replace test.

My view on Seagate's disc testing is "I'm suspicious." as I am of VW diesel engine software.

2. JAVA. Uninstall if you don't know why you have it.

3. World Wide Web Publishing Service
Be sure you need this. IIS has been exploited for far too many years.

4. Keep an eye on KB2267602. It failed, just check it next week.

5. USB Audio Headset. I had read in the Speccy some USB items and waited to see more. Now that you are using USB audio, I'd check to see if Intel has newer USB drivers for your chipset. I'd do this check at the motherboard maker's website. USB 3.0 drivers not long ago were troublesome.

6. I can't tell which version Motherboard is installed. The BIOS date is pretty old and I see this note at the Gigabyte site.
"Fix audio function under Win7/8/8.1/XP/Vista"
This would apply to later windows too.
Be sure to read about the Via audio driver in the same product note.

7. DNS Server; Not a biggy. I tend to use a Google DNS but in your list is 192.168.1.1 as a DNS. I'd swap that for 8.8.8.8 or 4.2.2.1.

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My Concerns
by Legospiker004 / December 4, 2016 6:04 PM PST
In reply to: Read the Speccy.

1. I've had too many Seagate fails over the years.
I am unsure if I can or know how to do this.

2. JAVA. Uninstall if you don't know why you have it.
Java is gone.

3. World Wide Web Publishing Service
I have no idea what this is or how to get rid of it.

4. Keep an eye on KB2267602. It failed, just check it next week.
Its just windows defender, I have Malawarebytes to help me.

5. USB Audio Headset. I had read in the Speccy some USB items and waited to see more. Now that you are using USB audio, I'd check to see if Intel has newer USB drivers for your chipset. I'd do this check at the motherboard maker's website. USB 3.0 drivers not long ago were troublesome.
I got an error saying "The Asmedia USB host controller was not found" when installing drivers

6. I can't tell which version Motherboard is installed. The BIOS date is pretty old and I see this note at the Gigabyte site.
I could not find a driver for windows 10 64-bit

7. DNS Server; Not a biggy. I tend to use a Google DNS but in your list is 192.168.1.1 as a DNS. I'd swap that for 8.8.8.8 or 4.2.2.1.
I have no clue what this is.

Sorry for being clueless, that's mostly why this isn't fixed yet, I guess.
Also I wont get back to you until around 4:00 pm tomorrow -6:00 GMT or US central time

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There's a few items that are more likely "it."
by R. Proffitt Forum moderator / December 5, 2016 7:49 AM PST
In reply to: My Concerns

That woefully old BIOS is suspect due to the note the motherboard maker left at their site.

Since you don't do your own PC work, get with who does this for you and have them work the most likely items.

These are items 5 and 6.

As to the WWW service, try this.
http://www.langmanual.com/post/19593

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Thank you
by Legospiker004 / December 6, 2016 4:57 PM PST

As of now thank you for everything you have done, I will get back to you soon.

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I'm back
by Legospiker004 / December 9, 2016 7:40 PM PST

Hello, I have updated a lot of my stuff, but the bios that i downloaded from gigabytes website (my motherboard is listed under the F10 CPU compatibility list) Its a 7-zip auto extractor and the efiflash says "this app cant run on your pc, to find a version for your PC, check with the software publisher." If you can supply any info that would be very helpful. Thank you

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As a rule
by R. Proffitt Forum moderator / December 9, 2016 10:15 PM PST
In reply to: I'm back

I have to defer to the motherboard maker for BIOS update instructions. I must let them tell how. If I duplicate their instructions and a board gets bricked, I would never hear the end of it.

Call the motherboard maker's support line or use their forum. That item is, as you suspect suspect.

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I updated bios and USB software
by Legospiker004 / December 10, 2016 12:01 PM PST
In reply to: As a rule

"Fix audio function under Win7/8/8.1/XP/Vista"
This would apply to later windows too.
Be sure to read about the Via audio driver in the same product note.
When I attempted to use this program it tells me "Your OS is 64 bits. Please use 64bits version VDeck.exe" But I cant find it anywhere. Also clearly updating bios and usbs diddnt fix it.

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So Vdeck you say.
by R. Proffitt Forum moderator / December 10, 2016 1:39 PM PST
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Doubt Vdeck is the issue
by Legospiker004 / December 10, 2016 9:50 PM PST
In reply to: So Vdeck you say.

At this point (I'm absolutely horrible for not trying this yet) i'm going to try a different audio device. And if it doesn't have any issues I will further contact my headphone supplier, but if it has issues I will come back here.

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Second Opinion on Anti-Virus
by kl505 / December 11, 2016 5:25 PM PST

Your speccy report indicated that you are using Windows Defender as your antivirus, have you tried using another anti-virus as a second opinion?

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It may say that
by Legospiker004 / December 12, 2016 5:33 PM PST

I'm actually using Malawarebytes

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