Issue with Adobe Reader

by jfwhite36 Sep 26, 2007 5:59AM PDT

I have Adobe Reader version 7.0.9 installed on mt PC. The program will not open. I tried to uninstall it so i could install the newest version of adobe reader and I get this message: "This patch package could not be opened. Verify that the patch package exists and that you can access it, or contact the application vendor to verify that this is a valid windows installer patch package".

I also tried to install the newest version of Adobe Reader without uninstalling the version I have already and it wouldn't install. It gave me this message: "Error 1714. The older version of Adobe Reader 7.0.9 cannot be removed. Contact your technical support group".

I am lost were to go from here. Any help would be great!!

Discussion is locked

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I have this same identical issue...

by glenn30 Sep 26, 2007 6:30AM PDT

using Windows Vista. Cannot remove old version nor install the new version. That's a situation of being caught between the devil and the deep blue sea. So I continue to use the old version... no other choice at this point.

I'll follow this thread... maybe others have found a way.

Glenn

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I had the same problem to...

by JRGil Sep 26, 2007 10:08AM PDT

http://kb.adobe.com/selfservice/viewContent.do?externalId=320310&sliceId=1
The first three solutions didn't work for me and I wasn't brave enough to try solution four after reading the warnings. It seemed it could cause a lot more problems than a free program is worth. Instead I choose to disable adobe reader as an addon in IE7 (it was freezing up every time I tried to open a pdf file online) and downloaded foxit reader from cnet.

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Foxit Reader looks like a good...

by glenn30 Sep 27, 2007 10:15AM PDT

alternative to Adobe Reader. If ever I can get rid of obsolete 8.0 Adobe Reader, I will give it a try.

Thanks for the information,

Glenn

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I'll try it

by PudgyOne Sep 27, 2007 8:08PM PDT

Go to here and download CCleaner and install it.

Now open CCleaner

click on tools

click on adobe reader

click on run installer(if that does not work, click on uninstall)

After it's done uninstalling Adobe Reader,

click on cleaner,

analyze and/or run cleaner

Restart your computer

Go to here and download and install jv16 power tools.

Open jv16 powertools

click on registry tool

click on tool

click on registry cleaner

click on continue

click on start. Let it do the scan. When the scan is finished, then

click on select

special select

items that should be safe to remove(all the green dots)

click remove

close it.

Restart your computer.

Now go to http://www.adobe.com/ and download and install Adobe Acrobat Reader.

Everything should working properly.

Rick

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