Internet Service Providers forum

Question

ISP Throttles My connection

by cambrogb / April 8, 2012 12:54 AM PDT

Hi i have recently upgraded my broadband with orange but now find my streams throttled and totaly un watchable can i get out of this contract. I have emailed orange only to get a reply all about the fair usage policy my connection is worse than i used to get on the old dial up before we had broadband. Have been with orange since it was freeserve and never had problems before.
cambrogb

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All Answers

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Answer
Most of us . . .
by Coryphaeus / April 8, 2012 10:22 PM PDT

including me don't know what orange is. Nor do we know what your previous speed is or your current speed.

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Answer
Well this sounds like a connection issue
by squidie / April 22, 2012 7:04 AM PDT

Have you spoken to tech support on this? Do you know what your connection specifications should be?

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Answer
It would seem
by MarkFlax Forum moderator / April 22, 2012 7:18 AM PDT

from http://www.expertreviews.co.uk/software/1280143/orange-broadband that you might be tied into this contract for 18 months;

"However, be warned that you'll be tied to your decision for 18 months. Orange came in below average in our survey for reliability and ease of setup, and ratings for its technical support and overall customer satisfaction was remarkably poor. PlusNet's Extra package costs about the same but comes with better approval from our survey respondents".

That review was back in 2011 so things may have changed since then, but only you know what contract you signed.

Mark

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Answer
Further to my post above
by squidie / April 22, 2012 7:21 AM PDT

If you've gone over your D/L limit and you're stuck in the contact you'll have to wait to the next month contract data, pay for more bandwidth or pay your way out of the contract if you're stuck in it.

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ISP throttling
by cambrogb / April 23, 2012 3:58 AM PDT

I may have to wait a couple more months but i will certainly be looking at buying out of this contract. only thing i mainly use internet for is streaming English Premiership football.
cambrogb

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