I have netzero for over a year now..not bad. It use to be pretty fast but the last 2-3 months, it has gotten slower (maybe too many customers). I have been think about earthlink but I just didn't want to cough up that extra 10 bucks, hehe.
Outlook Express - email
ISP - Verizon.net
History of Problem:
when signed on tech put in wrong phone no.
for 3 months never was charged a fee
was cut off service one day
when called for reason why cut off from service was told had not paid bill
said I had never received a bill
supervisor finally discovered the ISP error and
said since it was their error would not charge for
the 3 months of service but established a new
was again cut off service later on and new tech said service had been disabled
explained the above situation and another supervisor said need not have a new account, disabled new account and put back original username account.
later on was again cut off and had to go through the whole situation over again.
yesterday again was cut off and simply went around and around in circles with billing and tech service ending up with neither one being able to tell me why my account keeps getting disabled nor could they explain the error message of "username and password not recognized on this domain". A supervisor was also unable to give any explanantion. All could barely speak English so made the whole situation even more frustrating.
To who does one appeal in such a situation and can one never get an English speaking person in these ISP offices? Do I have to again be on the hunt for a new ISP? Refuse to go back to AOL. Have been referred by friends to NetZero and Earthlink. Has anyone had any experience with either to recommend same?