If the maker and seller are not answering, that's always a bad sign.

I am on the fence on this model. Why?
https://www.tomsguide.com/us/gryphon-secure-mesh-router,review-6042.html shows good performance and maybe that ease of use but FAILS in a big way for me since if the company folds or decides it's not worth the trouble then they shut down the services and your routers are nice bookends.

As to tracking, your ISP and government likely do this already. A good example is what happened to Lavabit. Most of the story is at https://en.wikipedia.org/wiki/Lavabit but of keen interest is how our government installs hardware taps at the ISPs.

So you have to think about VPNs which are good and bad out there as they can collect data as well.