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Is Tracker a S C A M ??

by lsuedulive / December 4, 2008 7:24 AM PST

Dear CNET Technical and Customer Support,

"Re: if you need help with VersionTracker"

Where are the help files to remove / uninstall / your CNET versiontracker pro?

I am posting this email everyone on the Net. Which forums are connected to CNET?

Why did you leave out any INFO on how to remove this app?

Why is there no Add/Remove for this APP?

I dislike any copmany like CNET that offers software wihout any Add/Remove details. There is no remove selections in Control Panel | Add/Remove

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No, it is not a scam...
by John.Wilkinson / December 4, 2008 9:39 AM PST

This is not Cnet Customer/Technical support, but I believe I can adequately answer your questions to save you another request.


"Where are the help files to remove / uninstall / your CNET versiontracker pro?"
-> There are no help files required.


"Which forums are connected to CNET?"
-> All of those at forums.cnet.com. Cnet also owns several other websites, including ZDNet, MP3.com, TV.com, etc, which have their own forums as well.


"Why did you leave out any INFO on how to remove this app?"
-> Uninstallation information is not always included with software when the standard method of removal applies. (Control Panel->Add/Remove Programs.)


"Why is there no Add/Remove for this APP?"
-> VersionTracker does create an entry in the Add/Remove Programs section of the Control Panel. However, several utilities (such as system optimizers and registry cleaners) can delete those entries. Windows may also malfunction and on a rare occasion lose some of those entries.


TIP #1: Since it is not listed in Add/Remove programs, redownload VersionTracker Pro and begin the installation. You will then be given the options of Repair and Remove instead of Install...select the latter and proceed to remove VersionTracker Pro.

TIP #2: I recommend UpdateStar as the most comprehensive software updater available; More accurate and better designed than VersionTracker Pro, it is also financially attractive given its freeware label. That's one Cnet support will not give you. Happy

Regards,
John

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Good John INFO
by lsuedulive / December 4, 2008 12:26 PM PST

Thanks John for the good info. Thee must be some reason CNET left out the very uninstall tips you had to post.

CNET is very strange.

The UpdateStar worked fine.

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