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Is this malware, problems with McAfee ... Windows XP SP3

by scuser / April 26, 2010 2:12 AM PDT

Since last Wednesday, my computer has gone crazy. I thought it was linked to the McAfee update. I get mine through AOL; however, I went to the McAfee site for help. This guy helped me go through all these command prompts and then gave me instructions to reload the program. Since then I have tried to reload, but each time I get a message that I'm not protected. I tried running Malware-Anti-Malware software. Most times it crashes, but once I got it to run a quick scan and it only took 29 seconds and the log said it was fine. This program on quick scan has always run longer than 29 seconds. I checked this website and saw where you said to run a couple of programs so download Super anti-spyware Free Edition. When I try to update it, it says there's a problem and asks for my email. I can't open it at all. A lot of my programs are crashing. Could this be a virus, or malware? When all this was happening, my computer even quit recognizing me CD and DVD player, but you've already helped me with that. Even Firefox crashes lots. I'm not sure what to do at this point. Any suggestions?

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Grif noted this one for the common CD/DVD grief.
by R. Proffitt Forum moderator / April 26, 2010 2:18 AM PDT
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CD/DVD
by scuser / April 26, 2010 2:26 AM PDT

I did fix my CD/DVD problem with the helpful link you sent. Regarding all the other problems, do you think this is a virus or malware that has attacked my computer. As I said, I downloaded Super AntiSpyware and I can't even get that to run. The problem is this is a work computer and I am desperately trying to salvage it! Thanks.

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Malware Can Block Such Removal Tools.. Try This...
by Grif Thomas Forum moderator / April 26, 2010 2:32 AM PDT
In reply to: CD/DVD

Download ALL of the tools below on a friend or family member's, CLEAN computer and copy them to a CD or flash drive, then transfer them to the problem machine.

First, after transferring it to the problem machine, run the following tool to help allow the removal programs below to run. (courtesy of Grinler at BleepingComputer.com)
There are 4 different versions. If one of them won't run then try to run the other one. Be patient.... as a black window should open, then close after finding all the background programs.
Vista and Win7 users need to right click and choose Run as Admin
You only need to get one of them to run, not all of them.

Rkill.exe http://download.bleepingcomputer.com/grinler/rkill.exe
Rkill.com http://download.bleepingcomputer.com/grinler/rkill.com
Rkill.scr http://download.bleepingcomputer.com/grinler/rkill.scr
Rkill.pif http://download.bleepingcomputer.com/grinler/rkill.pif
_____________________

IMMEDIATELY after running the "Rkill" tool above, run/install the Malwarebytes and SuperAntispyware installer and update files from the links below which you've also copied to a CD or flash drive, and transfered to the problem machine. Do NOT restart the computer after running Rkill.

Once downloaded and before transferring Malwarebytes and SuperAntispyware to the problem machine, rename the program installer "mbam-setup.exe" file to something else like "Gogetum.exe", then copy the installer file and the update file to a CD or flash drive.. Transfer the file to the problem machine, then install the "Gogetum.exe" file, then run the update to get the program current.. After that, run a full system scan and delete anything it finds.

Malwarebytes Installer Download Link (Clicking on the links below will immediately start the download dialogue window.)
http://www.besttechie.net/tools/mbam-setup.exe

Malwarebytes Manual Updater link
http://www.malwarebytes.org/mbam/database/mbam-rules.exe

Next, install and run a full system scan with the SuperAntispyware program and the manual updater from the links below. As before, you may need to rename the installer file to get the program to install.:

SuperAntispyware
http://www.superantispyware.com/

SuperAntispyware Manual Updater
http://www.superantispyware.com/definitions.html
____________

In a few situations, in order for the program to run, it was also necessary to rename the main "mbam.exe" file also after installing it.. It resides in the C:\Programs Files\Malwarebytes Antimalware folder....
_____________________


Hope this helps.......

Grif

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No
by Jimmy Greystone / April 26, 2010 2:33 AM PDT
In reply to: CD/DVD

No, it's probably fallout from McAfee's blunder. You're most likely looking at a reinstall of Windows.

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If It's The McAfee DAT Issue From Last Week, There's A Fix
by Grif Thomas Forum moderator / April 26, 2010 2:51 AM PDT
In reply to: No

Just a note, McAfee has released a fix for issues caused by their bad 5958 definitions update from last week.. Fixes are available for both corporate or retail versions. For those interested, see the links below:

Corporate user's recovery method and tool.:
http://vil.nai.com/vil/5958_false.htm

Retail user's recovery method and tool.:
http://service.mcafee.com/faqdocument.aspx?id=TS100969

To say the least, McAfee lost a lot of business on this one.

Hope this helps.

Grif

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