Is this craziness typical for the industry?

I contacted Dell to inquire about a replacement key cap. One key cap! I was informed that they don't supply single key caps, ten, or all of them. What I could do is buy an entire keyboard, and take the key cap I need from that to replace mine, or install the entire board. An entire KEYBOARD? Alternately, I could get a replacement board for no cost if the Inspiron 17" laptop was still under warranty, and met the conditions of said warranty. So, my options are: pay a keyboard price for a single key cap, or maybe get a new board under warranty for free,  if I want to deal with packing it up, shipping it to a service center, and wait without a laptop for how long? All this for a 5 cent piece of plastic Do they all do this? Come replacement time, I WON'T be buying another Dell.

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Let's talk about FRU

FRU or field replacement units only go down to the keyboard in most models. If you want a single key you go to Ebay or such.

As to your claim about not buying, since all laptop and desktop keyboards are like this, I worry there are no companies that will make you happy.

In closing I replace the entire keyboard and the cost varies with the unit. From 12 bucks to at most 99 bucks for the fancy backlit models.

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R, Proffltt

Thanks for the response. I guessed as much.

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searching the key on ebay or Amazon or Aliexpress

searching the key on ebay or Amazon or Aliexpress, you can contact the seller to buy just one key.
It's easy than get support from DELL, cause they need all the formalities.

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