Samsung forum


Is there help from Samsung on white dots for 67" TV?

by castdluna / September 17, 2011 6:33 AM PDT

My HL67A510J1FXZA started getting the white dots probably after a year we purchased it (2009) but I did not pay much attention to it until now that it is unwatchable. I emailed Samsung already but they replied that if after troubleshooting it the problem was still there I would have to get it repaired on my own. It is a shame to have such a good size TV just occupying space in our living room or giving us headaches when on. Is there a (not expensive) part we can replace to fix the problem?

Discussion is locked
You are posting a reply to: Is there help from Samsung on white dots for 67" TV?
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: Is there help from Samsung on white dots for 67" TV?
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.
Collapse -
Clarification Request
It's unclear to me.
by R. Proffitt Forum moderator / September 17, 2011 6:37 AM PDT

There have been offers to correct the white dot issue and a few folk would not accept the free repair because this offer only extended to a specific issue. It sounds to me that you declined this. I could be wrong and hope you accept the offer.

Collapse -
It's unclear
by castdluna / September 18, 2011 10:24 PM PDT
In reply to: It's unclear to me.

I have not had any offer as of yet on this issue. Do you know who has made the offer and what is the specific issue. Thanks for the reply.

Collapse -
Clarification on repair offer
by castdluna / September 20, 2011 12:28 AM PDT
In reply to: It's unclear to me.

Bob, what is this offer about? I would like to have it repaired since it is a large piece of equipment and the only issue are the white dots. Thanks again for your help.

Collapse -
Clarification on repair offer
by Samsung_HD_Tech Samsung staff / September 21, 2011 4:36 AM PDT


Collapse -
Hi HD_ Tech
by aaront88 / September 21, 2011 11:02 AM PDT

I am having the white dot trouble on my samsung dlp as well. Over the past two weeks, it has grown from one dot to i would have to guess at least 100. The rep said I would have to pay for this repair and was on my own.

I have been given a ticket number of 2109171826.

Is there any chance that you can help me? After browsing this forum it sounds like you are a person that can get things accomplished and provide great customer service. I spent a ton of money on the tv and this is not a wear and tear issue.

Thank you so very much.

Popular Forums
Computer Newbies 10,686 discussions
Computer Help 54,365 discussions
Laptops 21,181 discussions
Networking & Wireless 16,313 discussions
Phones 17,137 discussions
Security 31,287 discussions
TVs & Home Theaters 22,101 discussions
Windows 7 8,164 discussions
Windows 10 2,657 discussions


Help, my PC with Windows 10 won't shut down properly

Since upgrading to Windows 10 my computer won't shut down properly. I use the menu button shutdown and the screen goes blank, but the system does not fully shut down. The only way to get it to shut down is to hold the physical power button down till it shuts down. Any suggestions?