Question

Is my iPhone SE broken or does it have a virus?

Aug 5, 2017 11:27AM PDT

Okay, so my phone randomly turns itself off, and a white screen with a black apple logo comes up and it goes all pixelated and sometimes it will go incredibly pixelated as if the screen was broken before going off, and other times it goes less pixelated and is stuck on that screen. When I hard reset my phone it works for a few minutes before turning off again. I tried completely factory resetting my phone and that only made it worse. I was wondering if it was broken or if it had a virus. But my phone isn't jailbroken.

Would really appreciate help on whether to take it back and spend money on getting it fixed or not.

Thanks Holly.

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Comments
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Clarification Request
How would it get this virus?
Aug 5, 2017 11:41AM PDT
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I have no idea
Aug 5, 2017 11:43AM PDT

I don't know its just what a friend of mine said but I wasn't sure. My warranty ran out a couple months ago.

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Then the news is grim.
Aug 5, 2017 11:56AM PDT

Since a virus is the most unlikely issue (unless rooted) you have to try a factory reset (how is on the web) and set it up without installing apps or much else then see if the problem continues.

OOW (out of warranty) repair is not cheap. The OOW rate is 269USD at https://support.apple.com/iphone/repair

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It gets grimmer
Aug 5, 2017 11:58AM PDT

I have factory reset my phone and it has seemed to make the problem much worse. I can't even get onto my phone for long enough to set it up, let alone download apps

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One last test.
Aug 5, 2017 12:06PM PDT

Power off, remove the SIM card (this doesn't apply to all models.) And see if it will behave. No cell service without it but for now we are just seeing if it can run without.

Not looking good.

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test failed
Aug 5, 2017 12:08PM PDT

I unfortunately cannot get the sim card out, looks like I am going to have to pay to get it fixed. But thank you for your help. It is much appreciated.

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Answer
Failed GPU
Mar 12, 2018 4:38AM PDT

Had this issue too. So did hundreds of others. Why Apple never recalled these? Idk. It seems to me the original batches of SEs have huge hardware failure rates. GPU and RAM failures. Yours has a dead GPU. Mine lasted a year until it finally went out. Have fun with your $600 brick you bought for the picture of an apple on the back

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Answer
Online shopping and payments
Mar 22, 2018 12:11PM PDT

Hi hollymae! I doubt that it has a virus, but it’s certainly having a hardware or software malfunction and this is what’s causing the bug. It’s good that you did not jailbreak the iPhone, I had a nightmare with mine and couldn’t even use Safari for my online shopping and payments! However, I had worse experiences while using a Samsung phone. My last Nokia smartphone was also pretty bad to be frank, but now that I have my iPhone, things got slightly better! I suggest that you take your device to your closest Apple store and get it checked by one of their experts. If there is something to be fixed, they normally get it done on the spot, for a pretty small fee. All the best!

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Answer
Software malfunction
Mar 22, 2018 12:17PM PDT

Hi hollymae! I doubt that it has a virus, but it’s certainly having a hardware or software malfunction and this is what’s causing the bug. It’s good that you did not jailbreak the iPhone, I had a nightmare with mine and couldn’t even use Safari for my online shopping. However, I had worse experiences while using a Samsung phone. My last Nokia smartphone was also pretty bad to be frank, but now that I have my iPhone, things got slightly better! I suggest that you take your device to your closest Apple Store and get it checked by one of their experts. If there is something to be fixed, they normally get it done on the spot, for a pretty small fee. All the best!

Post was last edited on May 17, 2018 5:21 PM PDT

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Answer
Take some photos to show the problem clearly
Mar 23, 2018 12:00AM PDT

could you please take some photos to show the problems so that it can fully describe ?
many thanks

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Answer
Yes there is the solution
Apr 5, 2018 4:46AM PDT

Try reinstalling the Operating System (OS) by choosing this way there is the chance to solve this problem.

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