Internet Service Providers forum

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Is it true?

A few months ago, I checked out dslreports.com and was reading that verizon dsl was giving out upgrades to people who were with in about 14,000 feet from any of their CO's. This as I read was a free upgrade, which was going to double my speed from 768kbps to 1.5MB. I want to know if you guys know any thing of this, and if it is true let me know what I have to do to get it.

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"let me know what I have to do to get it."

In reply to: Is it true?

Call them?

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yup... 'xactly.

In reply to: "let me know what I have to do to get it."

call them. 1-800-567-6789. Say the word "billing" to the robot answering voice. The billing department schedules the upgrades, not the technical support department. If you are within 11,000 feet, you can ask for the 3 meg download speed. You'll be asked to commit to a one-year agreement at no additional cost for the higher speed. But its not automagic, you have to call and ask for it.

dw

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I called SBC

In reply to: Is it true?

last month because they left my DSL off of the bill. The Customer Servie guy told me I was paying too much for both phone and DSL. I wound up with the double spped DSL and my total bill was lowered to less than I had been paying for telephone alone. He said it might be a week or so before I saw the increase, and one night I checked the speed and I had doubled as promised.

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