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Is it Spyware or Spam and how do I stop it??

by rcme70 / March 3, 2010 7:43 AM PST

When I am using the internet with Internet Explorer I get these windows opening with the subject relating to the wesite Im currently at, it will often have a survey or it will be the same info as the website Im already on. My delema is Im not sure how to stop these, Im running Windows 7 and I have Nortons 360 2010, plus this is a new laptop, but it started after using for about a month. I would appreciate any advice on how I can stop this, thanks

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We'll know if there's malware that Norton have missed if...
by Donna Buenaventura / March 3, 2010 1:23 PM PST
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Norton 360 Update
by Michael_York / March 8, 2010 6:23 AM PST

Hi rc06,

This is Mike from the Norton Authorized Support Team.

It sounds like your computer may be infected and the first thing you should do is to manually run LiveUpdate in Norton 360 and to then complete a "Comprehensive System Scan" to check for infections.

After you have completed the scan, please let me know if Norton 360 detected any infections.

Lastly, make sure you are using the latest version of Norton 360, which is version 4. As long as your subscription is valid you are entitled to a free update to version 4, which can get by visiting the Norton Update Center at the link below.

Norton Update Center

Thank you,
Mike

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