Question

Is it safe to leave a computer running all the time?

I have had a problem with my computer and until I can find someone to fix it I don't want to switch it off. Is this safe?

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Answer
So what is the problem with the computer?

Dafydd.

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Answer
I leave mine on all the time except during thunderstorms.

However I have both a hardware and software firewall and good antivirus. I also have them on battery backups so if there is a power fluctuation, I'm protected. If that's your situation, your safe. If not, maybe not so safe.
`
Good luck.

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I go caveman, everythings off in the night.

Dafydd.

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Frightened to switch off my computer, it may not start again

Many thanks with the answers. I have always switched my computer off but at the moment
I have a problem. The secondary problem is that I have had a number of so called computer trouble shooters in and not one followed the suggestions I had picked up from the computer forums. I live near Abingdon Oxfordshire so if anyone knows of someone who actually knows what they are doing I would welcome hearing from them.

A Popup came saying, "It looks like somebody might be using your account. To help you—and only you—get back into @btinternet. com, we need to verify that it's yours. Terms of Use Privacy & Cookies Sign out © 2015 Microsoft"

I was in the process of seeking advice on a replacement Anti Virus and downloaded Emsisoft Anti-Malware but I was then unable to open either my Windows Live Mail or the Internet. I closed down and when I opened up the following morning there was a Blue screen so I took a chance and inserted a Dell recovery disc from my laptop. This bought back the icons on my screen but I could still not open Windows Live Mail of the Internet.
I thought that it was possible that my AVG and Malwarebytes may be interfering with Emsisoft so I attempted to uninstall them but could not. AVG then opened up on its own and showed four Trojan Horses the first of which had the following name.
Trojan Horse PSW Name: C:\Windows\Temp\tmPoooo7oa300000008
Process name C:\Program Files\Emisisoft anti-malware\az service.exe

When I tried to open Live Mail The application was unable to start correctly and came up with a box showing the following: (Oxc000000) Click OK to close.

Live Mail would not open and a box came up showing the following: (0x0000005.
I failed to open the internet. The following box came up showing: (0xoooo142)
I did a second AVG scan Sunday morning and it showed a Trojan Horse, PSW.Agent BNNB.
Whenever I attempt to open Windows Live Mail or the Internet a box as above comes up.
I looked into Emsisoft and it showed 17 malicious items in quarantine and 35 Malware objects in “Logs”

I am more than happy to pay so as I said above, If anyone knows of someone who knows what there doing please let me know.

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Re: problems

Just inserting the recovery disk of your laptop doesn't do anything. But if it did anything (bringing back the icons on your desktop) you did more than just inserting it. So maybe you took the chance to really mess it up.

The best thing to do now is to reinstall Windows from the recovery disk that came with this desktop or that you made yourself when invited to do so the first time you used it.
You don't need an expert to do that.

If you don't have such a disk, see if you can order it from the maker.

Kees

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not against cnet forums

looked like your computer has some issues. I would suggest going to a tech forum that will have you run some logs and they will check them and tell you how to fix the problem. I would like to suggest posting in the Virus/trojan/spyware help section of the following forum.

http://www.techsupportforum.com/forums/

unfortunately cnet is not setup for that type of help.

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Computer problems

Many thanks for the replies which I will study if I get back from shopping alive.

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A growing computer problem.

I did go to a tech forum and this is what happened.
The problem started when I had the following Popup’s.

I went onto the Beeping Computers forum and had the following reply.
It looks like somebody might be using your account. To help you—and only you—get back into @btinternet. com, we need to verify that it's yours. Terms of Use Privacy & Cookies Sign out © 2015 Microsoft
I had previously been looking for advice on installing a good Anti Virus Anti Malware and was recommended Emsisoft.
I had downloaded Emsisoft Anti-Malware and then found that I was unable to open either my Windows Live Mail or the Internet. I closed down, opened up the following morning there was a Blue screen. I could not find a recovery disc.
I took a chance and inserted a Dell recovery disc from my laptop and whipped it out before it could start but it did bring back the icons on my screen. However, I still could not open Windows Live Mail or the Internet.
I thought that it was possible that my AVG and Malwarebytes may be interfering with Emsisoft so I unsuccessfully attempted to uninstall them. AVG then opened up on its own and showed four Trojan Horses the first of which had the following name.
Trojan Horse PSW Name: C:\Windows\Temp\tmPoooo7oa300000008
Process name C:\Program Files\Emisisoft anti-malware\az service.exe
When I tried to open Live Mail The application was unable to start correctly and came up with a box showing the following: (Oxc000000) Click OK to close.
Live Mail would not open and a box came up showing the following: (0x0000005.
I failed to open the internet. The following box came up showing: (0xoooo142)
I did a second AVG scan Sunday morning and it showed a Trojan Horse, PSW.Agent BNNB.
Whenever I attempt to open Windows Live Mail or the Internet a box as shown above came up.
I looked into Emsisoft and it showed 17 malicious items in quarantine and 35 Malware objects in “Logs”
I then went onto Beeping Computers and was offered the following advice.
Yes, that is a fake Microsoft address. Do not send any account information to that address.
Can you try to boot in Safe Mode and try to uninstall Emsisoft and MBAM?
Can you try to use Restore Point?
Download these tools, copy to your USB stick, run it, and copy logs to USB stick and post here.
Please download MiniToolBox, save it to your desktop and run it.
Checkmark the following checkboxes:
Flush DNS
Report IE Proxy Settings
Reset IE Proxy Settings
Report FF Proxy Settings
Reset FF Proxy Settings
List content of Hosts
List IP configuration
List Winsock Entries
List last 10 Event Viewer log
List Installed Programs
List Devices
List Users, Partitions and Memory size.
List Minidump Files
List Restore Points
Click Go and post the result (MTB.txt). A copy of MTB.txt will be saved in the same directory the tool is run.
Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
Make sure the following options are checked:
o Internet Services
o Windows Firewall
o System Restore
o Security Center/Action Center
o Windows Update
o Windows Defender
o Other Services
Press "Scan".
It will create a log (FSS.txt) in the same directory the tool is run.
Please copy and paste the log to your reply.

I lack the confidence to follow the above instructions so I asked a person who was recommended as knowing about computers to come in but as happens so often they ignored my request to follow the instructions above and made some adjustments which gave me my Live Mail and Internet back but left the matter of the Popups recurring and that’s where I am at the moment. If anyone knows a computer person who knows what their up to in the Abingdon Oxford area I would welcome an introduction.

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What a mess! Here's how to prevent this in the future.

I offer you my sympathy and advice on how to prepare for this kind of thing in the future.
When you've gotten your system back like you want it, I urge you to get yourself an external hard drive and a good 3rd party backup program. You can set it up to do everything automagically at the time and frequency of your choice. 1 TB external hard drives are about $50 these days and a really good FREE backup program is the Easeus Todo Backup Free. That can save you a lot of time and frustration the next time something like this happens. Sooner or later it happens to all computers for one reason or another.

Good luck.

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You are wasting your time (and possibly money)

Stop wasting your time and just chalk what has happened down to a learning experience.

Get your windows CD insert it into your computer and reinstall windows from scratch and choose the option to reformat your entire drive. This will wipe your current setup and install a fresh copy of windows for you. It will be like you just bought your computer new from the shop. Then reinstall all your programs and reinstall all your backed up files*.

* if you did not have any backups, then just learn from your mistakes and move on then do what wpgwpg said. Even buy 2 or more external hard drives and rotate them and/or keep one offsite.

We've all been through what you've been through and eventually you will come to know better. Once your computer has been compromised, it's just quicker and cheaper to wipe it and start fresh.

Another free backup program I've been using for years now is Cobian Backup. Not sure if it's still supported but if you find v10 or v11 somewhere it still works in W10. The beauty of this backup program is that you can tell it to turn your computer off when the backup is done. I never turn my computer off... because Cobian does it for me!

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Wasting my money possibly but I don' much time le

toomuchsauce, Many thanks for that now for another confession.
I have never done a Backup because I don't know how to.
I have two external hard drive back up systems, Seagate and Acronis and I don't know how to use them either. I know that I need to learn how to use the above and have tried to find someone to teach me but every so called "Computer Doctor" call them what you will wants to do what they are happy with and ignore direct instructions from me who is paying them so if anyone knows a good computer teacher/helper in the Abingdon, Oxford area I would be more than happy to pay for their help.
You mentioned reinstalling Windows what if anything do I need to do to protect my Email and Document files and folders. Many thanks for your help.

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Re: protect email and document folders

A good start would be to copy those to an external hard disk or even USB-stick. Both is even better, to be on the safe side. Windows Explorer (File Explorer in Windows 10) is a common program to copy files, as you might know.

Note this is your first step into the area called "backup". Just copying folders and files to some other storage device. There are more advanced methods, of course, but this is a very good start.

Kees

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NO! Don't back up NOW!!

No no no!!

You both didn't get the underlying message of my post. Your computer and possibly files have been compromised now. Don't back up anything NOW. It's too late. You will be backing up whatever virus/trojan you picked up and will be putting that on your fresh install if you retrieve from this backup.

That's why I said take this as a learning experience and learn from your mistakes. Forget about your old files/emails etc (I know this sounds harsh but...). Reinstall windows/other programs from scratch and start a new back up process then.

Sorry but unless you're 100% sure you have gotten rid of the threat, doing a backup NOW is WRONG!

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No need to pay anyone. Google/Youtube is your friend

BML,

Download one of the free backup programs already mentioned and READ the help files. Also google how to start a backup system. Also search youtube for how to start a back up system. Then/Or google/youtube how to use the b/up software you want to use. It's not that hard once you understand the basics.

All you need are 1 or 2 external drives (which you say you have) and a backup program that automatically does daily/weekly/whatever backups for you.

You don't need to pay anyone to do this for you for 2 reasons.
1. You can do it yourself for free with a little research (google/youtube).
2. If you don't learn it yourself, then what happens down the track when something goes wrong? You have to rely on that person you paid to come back and look at it. If you learn it and set it up yourself, you'll know what to do in the future.

Knowledge is power!

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I didn't answer your last paragraph

As for your last paragraph,

If you're referring to your current emails and documents, sorry but unless they were backed up BEFORE your computer was compromised, then sorry to say but you've lost them.

Unless you are 100% sure they have not been compromised, then I wouldn't bother trying to save them. If they've been compromised in any way you will just be transferring the virus/trojan/etc to your new fresh installation of windows...

I've lost files and emails in the past, just like you, because I didn't know, just like you, but now I do know and have never lost a file since.

I cannot make myself any clearer.

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Answer
Leave it on

Hey,

It is better to leave your computer on as much as possible. The only reason you need to ever shut it down is if you believe your system may overheat due to hot room temperatures.
As long as your PC is running at a decent temperature, leave it on.

Cheers,

Patrick

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