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Question

Is CenturyLink (ISP) engaging in an unfair practice

Sep 23, 2013 8:21AM PDT

The policy at CenturyLink is if you sign on for a 7MB connection, and you are only receiving 3MB, because a 3, 5, and 7MB connection all cost the same, your account does not deserve to be credited.

The logic here is based on the plans all costing the same, not giving the customers what they expect to get. They say once the plan starts it is up to the customer to determine the bandwidth you are getting is what you signed up for. If you didn't find out for several weeks that the bandwidth was 3 MB and you were supposed to be getting 7 MB, your account does not deserve a credit.

Is CenturyLink engaging in an unfair practice with customers?

Discussion is locked

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Answer
I'm going with no.
Sep 23, 2013 8:45AM PDT

After over a decade of discussions I find most folk painfully unaware of how the internet works and you can have a blazing fast internet connection yet get a fraction of that speed on a download from outside the ISP's network.

The only thing I think is unfair is that few folk will repeat why this is.
Bob

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Answer
I agreed with you...
Sep 24, 2013 11:14AM PDT

if that is what they said, you paid for a 7 plan but they actually gave you a 3 plan. They are being dishonest (NO DOUBT in my mind) regardless whether you are aware of it in time or not.