Thank you for being a valued part of the CNET community. As of December 1, 2020, the forums are in read-only format. In early 2021, CNET Forums will no longer be available. We are grateful for the participation and advice you have provided to one another over the years.

Thanks,

CNET Support

General discussion

Is an extended warranty advised on a Sony Plasma?

by MyMeta4 Feb 2, 2005 12:31PM PST

= Hi =

I am ready to order a SONY KDE-42XS955plasma TV. I would like some feedback from people familiar with the issue of extended warrantys for a set like this.

I'm wondering if the current generation of sets are reliable enough to make an extended warranty unnecessary.

BTW, the warranty I would buy is directly from SONY, not another aftermarket firm.

I know in my dark past many years ago selling video at a well known chain, extended warranties were most ADP (Added Dealer profit items.) It was true, every once in a great while one customer who shelled out hundreds of dollars actually need the extended warranty.

I asked one local salesperson about this and he said "I wouldn't buy one - but if you are the sort of person whose new washer breaks down right away, maybe you need it." Can't give him any points for logic - but it sort of pointed out people often buy these warranties for mental security.

Thanks -

Andrew

Discussion is locked

5 Posts
- Collapse + Expand Details
- Collapse -
Well...
by Art Feb 2, 2005 3:12PM PST

Parts are are very expensive and labor for repairs are very expensive, all I can say is .. "I wish I extended warranty on my Samsung DLP" or maybe I wish I had never bought one, hehe.

- Collapse -
Sony Warranty on KDE 42XS955
by emcgolfer Feb 3, 2005 7:23PM PST

To answer your question, I would definitely go with the warranty. Most of the 3 yrs are going for around $350, and 5 yr @ $525/ When you are spending +/- $4K for a TV, the added expense seems worth it considering the cost of repairs should a power supply go bad.

Just curious why you chose the Sony KDE-42XS955 plasma over the Pioneer PHP-4345. I'm about to purchase one of these sets and narrowed it down to these two. Most of the dealers really sing the praise of Pioneer, stating the Sony is "OK". I know Consumer Reports just rated the Sony #1, so the confusion still lingers. Just curious and thanks for the insights.

- Collapse -
Purchased Pioneer Plasma 340 and Best Buy Extended Warranty
by drewhat Feb 6, 2005 3:39AM PST

Best Buy had terrific price and $500.00 Best Buy Rebate on the Pioneer Plasma 4340HD. I purchased last week after weeks of comparing price and picture quality. Now that it is set up in my home, I am not disappointed. HD cable channels are just great. Other cable channels are excellent. However, DVDs do not look good at all. So I purchased Toshiba HDMI DVD player at Best Buy for $150.00. Now DVDs look as good as DVDs on my old non HD TV. I looked at Sonys but prefered HD picture and color of Pioneer and it was a couple thousand less.

- Collapse -
absolutly - I have had a sony break on me 2 times
by smdork Feb 18, 2005 5:37AM PST

My sony 53" rear projectioon set broke on me two times already. I had warranty the first time, would have cost me $700 to fix. Now my TV just broke again, and it's looking like it may cost me $700 again. I wish my warranty wasn't up...

The main video processing board went out on me 2 times, and it is less than 5 years old. Once 2 years ago, and just last week.

I agree, if you are spending 3-4K on the TV, what is another $3-400 bucks, especially when a fix will cost you 2 times as much. Personally I wouldn't buy sony again, but that is just from my experience.

- Collapse -
warranty
by ccmz May 25, 2005 3:00AM PDT

andrew,
I don't recomend anything sony ever. If you are stuck on sony then yes buy the extended warranty or you will be sorry

Back to TVs & Home Theaters forum

CNET Forums

Operating Systems
Software
Electronics & Gadgets
Hardware
Tablets & Mobile Devices
General Help
Brand Forums
Roadshow Autos
Off Topic

Other Forums

Forum Info