JVC answered my question: the USB connection between camcorder and PC limits the frame size to 'half screen'. Although JVC originally supplied the USB cable to connect camera to PC, it did not explain the limitations. To get 'full' screen resolution, use a DV connection to PC. (Unfortunately older computers may not have the DV port--IEEE 1345 firewall). IEEE 1345 expansion cards are relatively inexpensive for the PC--less so for laptop. So if you have an available slot, upgrading to DV over USB will improve picture resolution 100%. (JVC online support deserves credit for responding quickly and on point.)