The representative was partially correct, but way off at the same time. The iRiver can accept and play MP3, WMA, and WAV music files without a problem. However, it cannot handle WMA files that incorporate DRM (Digital Rights Management)-protected music. (You can read about DRM-protected WMA files by clicking here.) Unfortunately, the music you purchased from Walmart and MSN music is protected in this manner, and thus unplayable on the PMP-120. (This is stated in the Cnet product review.) What the tech was attempting to do is help you circumvent the copy protection by burning the music to a CD, then ripping it in an unprotected form. At this point I regret to inform you that I cannot aid in the circumvention of copy protection, as the legal waters in that part of the pond are murky. The best I can suggest is return the PMP-120 due to incompatibility (you cannot play any protected music that you purchase or subscribe to online). There's no excuse for a $500 PVP to not support DRM. (Even the $50 Walmart-special MP3 players support DRM!)
Sorry.
John
Have a PMP-120 for my daughter for Christmas - I want to get her music on so when she opens it it's ready. But I have no idea what to do. iRiver told me I can't put the music I downloaded from MSN Music or Walmart on it - I need to put it onto a cd then copy it onto the PMP120. I tried that and it didn't work - iRiver told me I need to have the music in MP3 format. It's all in wma - does anyone know how I can get this music loaded?
Please help!!

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