I think your player froze, (it happenned a lot with my 3rd gen player). You have to hard reset it by pressing certain sequence of buttons. Call tech support or search google.
I'm about to turn this thing into a $300 paperweight.
My daughter was going to reset the ipod so she went to plug it in and there is a picture of a plug going into in outlet. We have plugged it in, unplugged it, unsuccessfully tried to reset it (the picture of the power plug and outlet just reappears). I've checked the cord connections. The darn picture won't go away and we can't access the menu. The computer won't recognize the ipod. I like to exhaust all venues before I call the company tomorrow. You never know the skill of the tech on the other line and how long I will be on line.
Tim

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