While the Iriver is tempting with a better price and more features, stay away!! The H10 doesn't work on half of the people's computers who get it. And they have no customer service to speak you happen to be one of those customers. Their customer service department is a nightmare. Please read my horror story about the H10 so you don't get hosed by this horrible company, too!
I got an H10 6GB from Best Buy. It had syncing problem so I took it back and got the H10 20GB. Same syncing problems. It would get only a fraction of my sync list and then stop syncing and place the remaining files in aborted files (this is in Windows Media Player, it wouldn't even work at all in Napster). WMP would then insist that my player was not connected even though it was still in My Computer and my Safely Remove Hardware. I send an email to customer service. The next day I received no response so I phone customer service. I waited 30 minutes without talking to a human and hung up. Then I drove to Best Buy to return it and called customer service again on the 40 minute ride to the store. Again, no answer.
When I returned home I had received a customer service reply from me email inquiry. The first reply was complete gibberish and the second reply had nothing to do with my problem.
So I wrote an angry response and told the rep that I could still return and re-exchange for the Iriver, and that I would give him one more chance to answer my question. He wrote a sarcastic retort telling me to "enjoy your new player, genius
"
I'm going to post the dialogue so you can see for yourselves. DO NOT BUY IRIVER PRODUCTS AND SUPPORT THIS. If you got hosed by Iriver like I did, then write them angry letters and post about your bad experience. It's our only weapon against the corporations that like to pretend they can sell us crap and get away with it. Here is the offensive email dialogue with the Iriver customer service Rep:
Your Support Request for your iriver H10 20GB Remix Blue
Request ID Status Date Updated
288272 Closed 06/08/2005 06/11/2005
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Your Question/Problem:
Email Date:06/08/2005 05:15 pm
Sent to:support@iriveramerica.com
From:xxxxxxx@xxxxxxxxxx
Subject:H10 Problems, Non-existant customer service
I recently purchased a 6GB Iriver H10 MP3 Player/Pic Viewer. I updated everything including WMP, firmware, napster, and WMP security settings, but it still did not work correctly. I returned it for an Iriver H10 20GB, in hope that it would work better and because I needed more space. It also would not sync correctly. Both players would sync about 5% of the tracks in the sync list and then just stop and abort the rest of the sync. The songs that did sync didnt even sync correctly and usually werent even full.
The sync would not even work with 1 item in napster, which is the main reason I purchased the h10. I tried to contact customer service, but did not even get to talk to a human afer 40 mins on hold waiting to speak to a representative. I researched this problem on the internet and found out that many iriver h10 users are having the same problem. They said they also received no replies to their customer service emails and also could not get through the phone line. I dont know if this is a bad joke, but youre selling a product that doesnt even work out of the box and offering absolutely no support to fix it, not even updated firmware that was promised for napster. Your customer service department is practically nonexistent. I will never be purchasing an Iriver product again, and I will be telling anyone who asks me to do the same. I have already returned my h10 to best buy in exchange for a creative zen touch. I hope you enjoy playing with the ridiculous amount of returned h10s you will be receiving from all around the US.
Sincerely, Alex Nichols xxxxxxxxxxxxxxxxx
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iriver Response: (06/08/2005 03:49)
Hello,
Here is the recov.....fdjafi1221...../,32/q,asb,lfab;asmbl;f'
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iriver Response: (06/08/2005 10:20)
Hello,
A common issue as to why Napster To Go files do not play on an MP3 Player has to do with a clock setting within the Main Menu of the Player.
If the clock / date is not set, the Player will not play files as the files will appear expired to the Player.
To set your clock:
1. Power on the Player. Go into Settings / Timer / Date & Time and make your
adjustments.
2. Reconnectyour Player to your PC, then re-transfer the Napster files to your Player.
The files will then be able to play back.
Pablo L.
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Your Response: (06/10/2005 03:25)
That is perhaps the worst customer service response ever. First you post a reply that is pure nonsense. Then you post a reply that has nothing to do with my problem of not syncing correctly at all, Napster or Windows Media Player. Part of this is probably because you did not understand WMP meant Windows Media Player. This is most likely because you speak broken English and are from Singapore or something to save this awful company money. Thank you for affirming the fact that the customer service department is awful. I returned my Iriver H10 20GB today, but I can still exchange the product I got
today to get it back. So I will give you one more chance. Here is the problem: When syncing in Windows Media Player, part of my sync list would sync to the H10, and then it would randomly stop syncing and say the rest of the files as aborted. Then, it says that
it can no longer find H10 connected to my computer. Basically, it seems that part way through synchronization, Windows Media Player suddenly doesn't recognize the H10 as being connected anymore. How do I fix this problem? I hope you do a better job on this response than you did on the last one, or you can kiss my business good bye for good.
Sincerely, Alex Nichols xxxxxxxxxxxxxx
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iriver Response: (06/11/2005 12:05)
Hello,
Enjoy your new player genius.
Bye
P
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Your Response: (06/11/2005 12:05)
Thanks for proving your customer service department is worthless. You can bet I'm posting this response on about a million forums. You can also count on my notifying a supervisor if they even exist! Peace. =>REQUEST CLOSED BY CUSTOMER
Please help me decide on which on to take. ipod is coming for $374(with all accessories) and iRiver might come around $290. Thanks.

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