Does this ipod work on other machines? (apparently not)
Can you use your cable?
Bob
I'm having problems with my mother in law's iPod. When connected to my computer, iTunes doesn't recognize it and my computer says "unknown USB device connected, device has malfunctioned". Also, the iPod is plugged in to charge it, but there is no charge icon (the battery with the lightning bolt)- I don't know if this is possibly the problem? I know the computer wont recognize the iPod if it is not charged enough, but since there is no icon I'm led to believe it is not charging.
I've tried the 5 R's (except for restore, as since iTunes doesn't recognize it, I can't do it). I've tried other USB ports, and I have an iPod that works fine on my computer (so I know it's not my computer). The reason I have her iPod is because she couldn't get it to work, so I'm supposed to be fixing it
. From what I'm told it has never worked since being out of the box.
The model number is MB253LL, it is a 4th generation nano. The computer I'm using has Windows XP as an operating system. I have the newest iTunes version downloaded, including all updates.
Thanks for any help!!

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