Go to the Apple Site at http://www.apple.com/support/contact/
and choose the Arrange a call with an Apple Expert option.
They will call you back at the number you specify, really quickly
Have all your paperwork at hand and go through the whole thing with the tech.
Chances are you will get your iPod replaced, refurbished is the norm over the entire industry, reasonably quickly and you will not have to wait around in the Apple store
I am having issue with my ipod 3rd gen within 30days of purchase. Go back to store it was bought from and am told its opened they can not take it back and I have to go to apple store.
So we go to the apple store and its a 3 HOUR WAIT or make an appointment. At my appointment (2nd trip to this damn store) I am told all they can do is give me an exchange, I want a refund but have to settle for exchange which i have to come back for. 3rd trip to this store get my exchanged ipod which seem to be refurbished ipod for my new one? and it fails within 2 days!!!!!!
Now I have to go back for a 4th time!!!!!!!!!!
BUY ANYTHING BUT APPLE YOU'LL PAY LESS AND BE HAPPIER!!!