iPhones, iPods, & iPads forum

General discussion

Ipod 3rd gen and worst customer service I have ever had!

by donnymize / July 26, 2009 1:47 PM PDT

I am having issue with my ipod 3rd gen within 30days of purchase. Go back to store it was bought from and am told its opened they can not take it back and I have to go to apple store.
So we go to the apple store and its a 3 HOUR WAIT or make an appointment. At my appointment (2nd trip to this damn store) I am told all they can do is give me an exchange, I want a refund but have to settle for exchange which i have to come back for. 3rd trip to this store get my exchanged ipod which seem to be refurbished ipod for my new one? and it fails within 2 days!!!!!!
Now I have to go back for a 4th time!!!!!!!!!!

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by mrmacfixit Forum moderator / July 29, 2009 8:49 AM PDT

Go to the Apple Site at http://www.apple.com/support/contact/
and choose the Arrange a call with an Apple Expert option.
They will call you back at the number you specify, really quickly

Have all your paperwork at hand and go through the whole thing with the tech.

Chances are you will get your iPod replaced, refurbished is the norm over the entire industry, reasonably quickly and you will not have to wait around in the Apple store


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Make appointment at Geniusbar
by stevenmonster / July 31, 2009 9:46 AM PDT

Hi. FYI, If you really want to go to Apple store to get technical support, you should go to make appointment at Genuisbar and book your time to meet with them instead of wasting time to wait at the store for the whole day.

Here is the link to make appointment:

Hopefully, it will help you.

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