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iPhone & USB fail: Samsung x460 laptop

by aronstandley / October 4, 2012 1:18 AM PDT

Hello all,

I'm running Windows 7 on a Samsung x460 laptop, and just recently I can't get my iPhone to be recognized anymore, by iTunes and by the computer's OS.

When I plug in the iPhone with a USB cable, the OS's alert of a new external drive being plugged in sounds off, but then there seems to be no further change - nothing in the Computer system shows up,

I've tried looking in the Window's application "Computer Management" -> Storage -> Disk Management, to see if the iphone is 'there' but unlabeled, but it does not show up at all.
I've also tried wirelessly syncing the iPhone through iTunes, but cannot get the computer to recognize the phone. The iPhone sees the computer, but the option to "Sync Now" remains blocked.

What can I do to sync my iPhone, and to get the computer to recognize it again? It's very important for my work to have podcasts and audio lessons ready to go, so right now I'm stuck!

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All Answers

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Re: iPhone & USB fail: Samsung x460 laptop
by Samsung_HD_Tech Samsung staff / October 4, 2012 4:05 AM PDT

Hi aronstandley,

I suspect that it might be a problem with the iPhone, as you likely got the iOS 6 update. I don't have much to suggest other than checking another mass storage device to ensure it is a problem with the iPhone.

HD Tech

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probably not iOS6 - other ideas?
by aronstandley / October 4, 2012 6:01 AM PDT

HD Tech, thanks for the quick response.

It seems I forgot to mention that this was happening before I updated the iPhone to iOS6. A friend of mine and I have tried your idea of testing a USB thumb drive to see if the USB still works, and it worked as normal.

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Re: probably not iOS6 - other ideas?
by Samsung_HD_Tech Samsung staff / October 4, 2012 6:06 AM PDT

Hi aronstandley,

OK then, let's step back then and ask the classic troubleshooting question: when did the change take place and what other changes were made that were coincident with the problem?

HD Tech

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Classic :)
by aronstandley / October 4, 2012 6:13 AM PDT

The wifi sync has not worked since Sept 15th, and the USB sync has not worked for about two weeks.

No significant changes have been made to the computer or the iPhone to my knowledge, other than the iOS6 update. I'm aware that this doesn't leave a firm starting point to go on, but this is where I'm at :/

Are there any diagnostics that would be more helpful?

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Re: Another troubleshooting step
by Samsung_HD_Tech Samsung staff / October 4, 2012 6:53 AM PDT
In reply to: Classic :)

Hi aronstandley,

Actually, you could try attaching it to another system and see if the system discovers it. (Of course, don't let it sync if there's iTunes on that system. Otherwise, it gets wiped.) If it discovers it, and you can look through the file system, then we can say it's the laptop being weird most likely, but if it doesn't, I'm leaning more toward the iPhone.

HD Tech

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