iPhones, iPods, & iPads forum

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iPhone sync bug?

by mblatchford / May 28, 2010 11:06 AM PDT

Hey CNET community,

I just ran into what might be a bug while performing an iPhone sync and I wanted to know if anyone else could duplicate the issue. My iPhone 3G is set with parental controls to disallow loading applications. When this feature is on, iTunes respects that and greys out the applications tab of the iPhone. I can't add or rearrange the apps within iTunes unless the restriction is off on the phone. I can however sync my music and movies etc. and that is where the bug seems to lie. Specifically, with the "Sync Films" unchecked, iTunes follows the behavior I just mentioned. I don't often add video to my iPhone so I was surprised to see that when I turn "Sync Films" on, the new apps previously downloaded to my computer also sync'd with my iPhone, completely circumventing the phone's restriction settings. It wasn't a fluke either, I've turned the "Sync Films" off and on over multiple syncs and iTunes still adds any new apps to my phone against the restrictions set. Anybody able to duplicate this issue? I assume it's up to Apple to fix it if it is a bug, but maybe there is a workaround to respect the phone's settings till then?

Macbook Pro 2.8GHz (unibody) 10.6.3
iPhone 16GB 3G, OS 3.1.3
iTunes 9.1.1

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(NT) Have you spoken to Apple about this?
by mrmacfixit Forum moderator / May 28, 2010 11:04 PM PDT
In reply to: iPhone sync bug?
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RE:(NT) Have you spoken to Apple about this?
by mblatchford / May 29, 2010 1:04 AM PDT

No. I've posted on the Apple Discussion Forums as well but haven't figured out where to submit the discovery directly to Apple.

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by mrmacfixit Forum moderator / May 29, 2010 4:01 AM PDT

should get you where you need to be


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