iPhones, iPods, & iPads forum

Question

iPhone 6 FaceTime glitch or what?

by PaperM00n / September 18, 2016 3:05 AM PDT

I was on a voice call with my bf and I hung up to attempt several FaceTime calls. From my end, it said the person is unavailable after ringing for awhile. He said he received nothing, when we checked his call history on the iPhone, it was in red as missed calls. He also said he FaceTimed me and couldn't connect but phone history showed only my attempts and none of his. We both have iPhone 6, most updated software.

The "send my location" option via text didn't work for him either while this was happening. We both had no issues on voice call. 7 hrs later, no issues connecting FaceTime when we were in the same place.

How is there a record in his history log of calls he didn't receive?

Background: He claims his network is different bc it's a district work phone connected to a larger <insert tech jargon> so it's unlike my regular phone network with less restrictions. But it worked fine in the morning. Anyone experienced something similar?

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All Answers

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Answer
Ahh, I think I see it.
by R. Proffitt Forum moderator / September 18, 2016 7:39 AM PDT

They are not on a normal network or cellular so they are subject to whatever restrictions that network has. What can wipe some folk out is that such networks can change as the IT changes settings.

If they are not on a normal network or cellular, then all bets are off about this working. As to your logs, I don't have your phones to look around.

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Can you look into this?
by PaperM00n / September 18, 2016 8:38 AM PDT
In reply to: Ahh, I think I see it.

His call history has my missed FaceTime calls. How is this possible if he didn't receive those calls/they did not connect?

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Sorry no.
by R. Proffitt Forum moderator / September 18, 2016 8:55 AM PDT

I'm not there to see what's different about their WiFi or internet connection. But you did tell me enough that it might not work.

There are folk that don't understand this at face value. Got an odd network that you don't control? Things may work, then not, etc. Fix? Use your own network or cellular data (some get uppity about that!)

Post was last edited on September 18, 2016 1:40 PM PDT

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Pls give me guidance
by PaperM00n / September 18, 2016 1:02 PM PDT
In reply to: Sorry no.

What is it that you would be looking for in the log if you had the phone?

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Sorry but I don't work that way.
by R. Proffitt Forum moderator / September 18, 2016 1:42 PM PDT
In reply to: Pls give me guidance

I read the log and then interpret what I read. I don't go looking for "this" in the log.

Remember I'm a many decades old programmer and more. You explained to me a very good reason it doesn't work. That network. I even shared how I might fix it but it looks like I failed you. Time to get the failed phone to Apple for them to one on one explain how things work or not.

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Answer
mat be network issue for iphone 6 facetime glitch
by thecrazythinkers / September 19, 2016 2:28 AM PDT

first check the network connection of your phone. i think there is network issue.

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