Thank you for being a valued part of the CNET community. As of December 1, 2020, the forums are in read-only format. In early 2021, CNET Forums will no longer be available. We are grateful for the participation and advice you have provided to one another over the years.

Thanks,

CNET Support

General discussion

IPHLPAPI.DLL cannot start

Feb 12, 2004 4:48AM PST

I use Win ME and ever since I upgraded from AOL 8.0 to 9.0, during the boot up process I frequently get an error message stating "The IPHLPAPI.DLL cannot start. I contacted AOL and they had me go to www.dll-files.com site to download a zip file that contains the new IPHLPAPI.DLL file. I did that. However, when I try to extract the dll file to the C:\Windows\Systems directory, I get an error message stating "The process cannot access the file because it is being used by another process". I assume that process is Windows. Anyway, it's a real nuisance that I'd like to eliminate. Any ideas?

Discussion is locked

- Collapse -
Re:IPHLPAPI.DLL cannot start
Feb 12, 2004 5:43AM PST
http://support.microsoft.com/?scid=279866 is noteworthy since the call to Microsoft may have revealed how to put the file in place.

My bet is you will have to at least reboot and not go online or try SAFE MODE and in an extreme left-brain exercise will have you boot a DOS diskette, disable system restore and COPY the file into the new home.

Best of luck,

Bob
- Collapse -
Re:IPHLPAPI.DLL cannot start
Apr 4, 2004 10:49PM PDT

GO INTO SAFE MODE AND TRY AGAIN, SAME THING HAPPEN TO ME AND SAME MESSAGE CAME UP AND WENT INTO SAFE MODE AND IT WORKED. GOODLUCK.