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ipage customer services, not so great

by MaxineRyder / August 17, 2010 10:48 AM PDT

Its great that ipage has a phone customer service center, but why do they employ morons in a world full of competent techies?

Firstly let me tell you that nine out of ten times these ?geniuses? at ipage can?t spell the word ?ridiculous?. Everyone seems to think its spelled ?rediculous?. On two occasions I was asked outright, how do you spell that word? I?m sorry but did these people even go to school?

Secondly, if the question isn?t directly ipage related, then don?t bother calling. Never mind that you need google and twitter and facebook and other internet applications to propagate your website, as far as ipage is concerned your website lives in the dark ipage vault and they don?t need to know how to help you get into the light.

On one occasion I asked an ipage customer service employee how do I link my blog to twitter. He didn?t know. When I expressed surprise, he yelled at me, ?Do you expect me to know everything about Twitter??

Like an idiot I said nothing. But, what I should have said was YES !! Yes, I expect you to be a tech geek with your own website that you have already linked to google and twitter and in fact the whole darned web!! Otherwise why the hell are you employed at ipage, when the world is overfilled with competent tech geeks, who live and breath computers, and could do your job with their eyes closed?

The final straw was the assistant who couldn?t even understand her own job. This was a purely ipage related question. Can I include images in my ipage blog? She ummed and ahhhed trying to even understand where the image installation was, then after scratching her empty head, said, ?no I guess not?. As soon as I put the phone down I figured out that not only was it possible to include images, but so basic that I was embarrassed to have needed to ask.

I am not computer savvy. If I was, I wouldn?t require the help of ipages customer services. Due to their incompetence I have found myself losing entire days and staying up late into the night to figure out basic things for myself. My husband and friendships are suffering as I have no time to even acknowledge them, as I try alone to learn this new language of the internet. Worse still, in spite of all my efforts I cannot even be certain that I am doing anything right, I have no one to guide me and I am exhausted.

However ask ipage how to buy more of ipage?s products and guess what? They are super competent at that. Indeed their competence starts and stops at taking your money. As for the rest, you are on your own.

Maxine Ryder

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purpose of tech support
by ThaMag / August 30, 2010 10:40 PM PDT

Hosting tech support is not there to answer questions like "how do I link my blog to twitter.". It has nothing to do with iPage or their service. The fact that you host with them doesn't make them your personal tech adviser. Those are the questions that you can ask and get quick answer on various forums, like this one.

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Moaning Maxine
by zaklondon / January 27, 2012 10:23 PM PST

You need to get on a basic computer course and work your way up. Making Ipage customer services the evil that ruined your life, relationships and friendships is just an excuse for your own incompetence. So what if they can't spell a word or two, they don't always have English as their first language but they know more than you do still. Ipage customer service has helped me resolve issues within minutes and has also kept polite through out. You are trying to fly before you can even walk. Trying to built a website, blog etc needs more brain cells than you have at the moment.

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It's not the customer service, it's the CUSTOMER!!!
by Crailsheim7180 / February 9, 2012 8:14 PM PST

I've been hosting with iPage for over 2 years now, and I am very happy with them. They have helped me with the few issues I've had, even if it wasn't always totally server-related. I have no intentions on changing hosts and highly recommend iPage to anyone looking for a reliable hosting company with excellent customer service.

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