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Question

iOS to Windows Remote Desktop

by Dec 20, 2016 5:07PM PST

I use my Pc's IP address on my Ipad 2 remote desktop app and it comes up with the same error message every time no matter what combination I try. including using my PC name instead of IP, with or without a port number, and also with and without subnets and gateways. This is for iOS to Windows 10. When I try to connect on my Ipad 2 the message reads "unable to connect to remote pc. please verify remote desktop is enabled, the remote pc is turned on and available on the network, and then try again." please help.

Discussion is locked

25 Posts
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Clarification Request
Has it ever worked?
by r. proffitt Forum moderator Dec 21, 2016 8:25AM PST

And are you IN CONTROL of all firewalls?

I've lost count of router firewalls that block this and more. Also, this is usually on a LAN since over the internet I no longer support that.

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Firewall
by SecondCircle Dec 21, 2016 11:44AM PST

I disabled my Firewall entirely and also tried it with creating a setting that allows remote desktop, so I have ruled out firewall.

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What about the router firewall?
by r. proffitt Forum moderator Dec 21, 2016 12:00PM PST

Also I've caught security suites that show the firewall is off yet the suite still blocked. That was super annoying. Had to uninstall that package.

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HAS IT EVER WORKED?
by r. proffitt Forum moderator Dec 21, 2016 12:00PM PST

You didn't say.

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checking
by SecondCircle Dec 21, 2016 12:49PM PST

Let me check ill get back to you.
I'll see if I can upload images to Cnet also but right now it wont let me.
I have some screen shots I have been taking so when I get that working ill send um.

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image
by SecondCircle Dec 21, 2016 1:16PM PST
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image 2
by SecondCircle Dec 21, 2016 1:17PM PST
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image of iOS error
by SecondCircle Dec 21, 2016 1:18PM PST
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For images I'm using
by r. proffitt Forum moderator Dec 21, 2016 1:18PM PST

Imgur since I can with do that easy enough. You don't need to embed the images and links will do just fine for this run.

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Screen shots
by SecondCircle Dec 21, 2016 1:21PM PST

I can do screen shots of every step man, but so far I have tried everything but got nothing. I'm not sure if my router has a firewall though I am still looking into that. when I'm on the netgear admin page it has every option other than firewall.

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I'm getting FORBIDDEN on the screenshots.
by r. proffitt Forum moderator Dec 21, 2016 1:24PM PST

But the story so far reads just like the usual firewall issue.

I don't see details about the router and modem so I can't point out where I might look (if there are manuals for them out there.)

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NetGear Firewall
by SecondCircle Dec 21, 2016 1:33PM PST

the spi firewall setting was under WAN and I disabled it however that also was not the answer I got the same iOS error as in the image I sent in the URL.

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I may have to leave this to you and your support.
by r. proffitt Forum moderator Dec 21, 2016 1:37PM PST

The images are forbidden, make and models numbers left out and no answer to if it ever worked.

I don't know how you get support but here it all depends on the details.

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Also
by SecondCircle Dec 21, 2016 1:39PM PST

No it has never worked and yes I'm in control of all firewalls.
its a Microsoft App that was downloaded of the apple store for ipad 2. Might have to go into apple or Microsoft store.

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That's a lot of posts to get an answer to Question 1.
by r. proffitt Forum moderator Dec 21, 2016 1:47PM PST
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Clarification Request
Repeating my questions.
by r. proffitt Forum moderator Dec 21, 2016 1:28PM PST
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that is correct
by SecondCircle Dec 21, 2016 2:14PM PST

that is the remote desktop I downloaded from the apple store yes, and now I have not got it to work yet. I have been trying for days.

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Then it's either a forgotten firewall.
by r. proffitt Forum moderator Dec 21, 2016 2:16PM PST

I've lost count how many times that was it.

Or the W10 Remote Desktop is not enabled and setup. READ THE HOWTOGEEK TO SEE JUST HOW DEEP THIS GOES. It's not intuitive, is it?

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insert image
by SecondCircle Dec 21, 2016 2:17PM PST

I cant get the the forum to let me insert images from my photo album, I have taken screenshots for this reason. any idea on how wile they are on topic?

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Use dropbox or Imgur or similar.
by Dafydd Dec 21, 2016 2:20PM PST

And share the link here.
Dafydd.

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Remember I do not suspect the IOS APP yet.
by r. proffitt Forum moderator Dec 21, 2016 2:28PM PST

I'd need all the screenshots that you see from the HOWTOGEEK article I linked above.

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im running windows 10
by SecondCircle Dec 21, 2016 3:10PM PST

most of the how to geek stuff does not apply to the version of windows I'm running. its making it difficult to tell.

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"You should be able to follow this guide as long as you’re
by r. proffitt Forum moderator Dec 21, 2016 9:26PM PST

"You should be able to follow this guide as long as you’re using one of these editions of Windows:

Windows 10 Professional ..."

This is a lot of posts we have here and I can't tell yet if you have the required OS or have setup Windows to serve this up. It appears that's the issue behind all the trouble.

http://www.techrepublic.com/article/making-windows-remote-desktop-connection-work-with-multiple-monitors/ repeats this requirement for serving up the connection.

Do you have Windows 10 Pro or better?

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2 monitors
by SecondCircle Dec 22, 2016 10:24AM PST

I am using a regular Samsung monitor and also my sony tv as an extended screen monitor so this could be it, ill let u know.

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This post no longer loads due to a forum issue for me.
by r. proffitt Forum moderator Dec 22, 2016 10:32AM PST

If you want to try remote desktop apps if your OS is not meeting the requirements there are other ways to get to the W10 machine.

For years I used VNC which has so many options that I can't start a new conversation about.

If you want to chat about VNC and other remote desktop apps, just start a new discussion.

https://en.wikipedia.org/wiki/Comparison_of_remote_desktop_software lists the dozens of remote desktop software so all you need is the app for W10 and iOS.

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