Question

Intruders stopped with Firewall or Malware/Virus Software

May 30, 2017 10:51PM PDT

I have been duped before!

Today, when trying to install a Netgear Range Extender, I found a website that I thought would help me.

I called the number given for Netgear, and an overseas tech person answered and proceeded to tell me that an intruder had invaded my PC, and somehow now I would not be able to connect my range extender to my router, unless I purchased a firewall software package.

Now, I was getting the picture, $99 for 6 mos; $199 for 1 year; and $299.99 for a lifetime transferable package, and this tech person would remove this intruders code on my register.

I hung up, and listened to the caller call back several times.

Ransomware is the latest threat, and maybe the intruders in my case were using Ransomware of some sort, because I did hear a message on my PC earlier in the day about calling a number on the website I had visited to have the malware eliminated.

I turned off my PC, and took a break.

This is when I began installing my Netgear range extender, and heard the offshore tech person tell me that an intruder has compromised my register, preventing any Wi-Fi connections to be made with my PC.

You can certainly tell me that I deserve this mess, and I will accept my stupidity, BUT

Can a firewall stop intruders or ransomware from happening?

I thought that a good malware and inti-virus software package would do this.

Thanks for any advice.

Discussion is locked

Follow
Reply to: Intruders stopped with Firewall or Malware/Virus Software
PLEASE NOTE: Do not post advertisements, offensive materials, profanity, or personal attacks. Please remember to be considerate of other members. If you are new to the CNET Forums, please read our CNET Forums FAQ. All submitted content is subject to our Terms of Use.
Reporting: Intruders stopped with Firewall or Malware/Virus Software
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.
Comments
- Collapse -
Answer
Re: firewall
May 31, 2017 12:56AM PDT

When you "called" them (from your home phone or cell phone) they didn't yet have access to your PC. So somewhere in the process (you don't describe it) you deliberately gave them access. A firewall certainly wouldn't block any connection you initiated or allowed yourself. I wouldn't even call them "intruders" if you opened the door yourself.

Maybe tell the whole story, with sufficient details, in chronological sequence?

- Collapse -
The rest of the story
May 31, 2017 9:00PM PDT

Sometime in the early afternoon (yesterday) I was surfing the web and all of a sudden, I had a message and verbal communication about having to call a telephone number & pay a price to allow my computer to get back to its normal condition--sounded like ransomware.
I merely shut down my computer, and left it unattended for 6 hours.
Then, trying to get my NETGEAR extender to work, I kept trying the printed directions that came with the wifi extender, but kept getting a message about getting an error message about not being able to connect. The website information listed this error message, and suggested the solutions would be different for different browsers, and if using IE, one should take several steps to get the extender to install properly, but none of the written suggestions worked.
I then looked up on Google a number to call for NETGEAR if one received an error message like I had, and found several hits from my search. I chose one for NETGEAR shown on 5 different documents, and dialed the number shown.
The call was taken by Ryan who asked me to allow him to look at my computer from his location (helpme.net) and I did see him looking at my system and register for intruder code. He did find some and noted that this meant my computer had been invaded by an intruder who could now track my online activity (bank deposits, etc).
Then came the pitch about paying from $99 for 6 months to $299.99 for a lifetime 'firewall' software package.
He did say that he could eliminate the intruder code before I purchased the software, but when he asked me for my credit card number, I hung up, and turned off my PC.
He called back and left word on my telephone answering device to call him back, which never happened.
Today, when I used Google again, the number for NETGEAR support was NOT the same telephone number I used yesterday.
Yes, sir, I almost committed the mortal sin of ultimate stupidity; leaving my door unlocked so an intruder or thief could enter my home and steal whatever he wanted.
Shame on me!!
This is one of those stories about someone who knows better, but being too tired, and having had a couple of beers, let his best judgment become overruled by the fast talking tech intruder.
Thanks for your reply, and for taking the time to ask for the whole story.
Best regards, Thomboy

CNET Forums

Forum Info