Introducing CNET TechTracker Plus

Hi clubbo,

I'm sorry to hear you're having trouble with TechTracker Plus. I'm forwarding your information to our support team, and they should be in touch shortly with additional information. I appreciate your patience as we address your issue.

Thanks,
Aaron Smith
Product Manager
CNET TechTracker

Thank you, Aaron!

clubbo's all fixed now.

Have uninstalled and reinstalled TechTracker several times. Also purchased Plus. Keep receiving same message. Your CNET TechTracker account does not have any computers assigned to it. You must add a computer to your account in order to view scan results. To add a computer to your account, download and install CNET TechTracker on that computer.

Aaron,

Having the same problem as Clubbo. I have three different support tickets open since early December, and a post that went unanswered below. Sorry I paid the $20 for software that I cannot use. I have filed a complaint with the BBB. Maybe they can help me get a response.

Steve

Well, after the last two messages, isn't it time for Aaron to address our complaints? Thanks.

Hi groucho7,

The reason you can't choose the installation path for the TechTracker client application has to do with how the application works on your computer. We need it to be in the same location for it to work properly. This is just one of the hurdles we've encountered while building the product.

As for the comment about "the original TechTracker Plus several years back", I'm not really sure what the user is referring to. It may be the old VersionTracker Pro software, which has since been retired. Rest assured, TechTracker works on Windows XP, Vista and Windows 7, and we'll continue to update it to maintain compatibility.

I hope this information helps. Thanks for visiting CNET and using the product. We appreciate feedback from users like you who care about our products and want to help make them better!

-Aaron

Yes, indeed it was the old techtracker pro that I was referring to.

My point was that after paying for a tech tracker pro level program that was later retired, which didn't provide the promised services, I felt that I had been cheated through having only partial of a program for which I had paid. Probably due to the plans to retire it, my experience with adequate and timely updates was spotty at best and dismal much of the time.

So, if you paid for a program once that you thought would last you for years and found that it didn't you would probably be leery of paying for a "new and improved" version would you not?

TechTracker Plus's predecessor was actually called VersionTracker Pro, which was developed by a third-party before being acquired by CNET in 2007. Unfortunately, its development and support was largely lacking after CNET's acquisition, something that at one time led me to believe the service had been unofficially retired without replacement. Thankfully, this has proven not to be the case with the emergence of TechTracker, a refreshing spinoff of the old update application.

Regardless, I should note that both VersionTracker Pro and TechTracker Plus were designed as subscription services. Be aware that this means you will receive 1 year of service and updates, after which TechTracker Plus, like its VersionTracker Pro predecessor, will cease to provide its full services unless you renew your subscription.

John

Hello Aaron, if you can't design a program that lets its user choose its installation path, and that does not try to trick him into installing software that he does not want, you wind up with all the complaints and bad feelings that you see on this page. You may wish to think this over and redesign your TechTracker. Thanks.

Hi weather-guy,

I'm sorry to hear you're having trouble with TechTracker Plus. If you think there's something wrong with the application I encourage you to submit a trouble ticket through our support site at http://www.cnet.com/ttsupport

You can also submit errors you find with an individual product (such as the one you encountered with the beta version of FBReader you're running) by clicking the 'Feedback' link next to the name of the product on your My Software page. This is the fastest way to reach our catalog team to address problems you encounter with your scan results, such as a product being marked Out of Date incorrectly.

I hope this information helps. Thanks for using CNET TechTracker!


-Aaron

Hi scarpoochie,

I'm sorry to hear you're having trouble getting TechTracker set up, and I can certainly understand your frustration having just purchased the product.

I've notified support and they should be in contact with you soon to assist.

-Aaron

Well being a new member to your techtracker plus and spending $20 on some thing that won't even log on to the Techtracker web page, I'm beginning to think I just made a $20 mistake. I have tried repeatedly to log on and all I get is.. sorry this page can NOT be found. I'm guessing a refund probably is out of the question.

Here I am, still waiting. My credit card got approved way faster than anyone responding to this forum.

Hi texascat2,

I'm sorry to hear you're having trouble. Have you submitted a ticket with out support team by visiting http://www.cnet.com/ttsupport? That's the best and fastest way to get assistance with issues related to TechTracker.

We monitor the forums, but it's not typically how we address customer support problems. I've passed your information on to the support team, and they will look in to your issue.

I hope this information helps!

-Aaron

That link should not have a ? on the end, but it was at the end of a sentence. The correct link is:

http://www.cnet.com/ttsupport

All right! I'm fixed. There was another PC listed under my account, now it's gone. Thanks to Kris for helping me!

Also http://www.cnet.com/ttsupport doesn't take me to a support site? And what does the 'Remember my choice for cbsitt links' mean on the 'Launch application' panel?

After reading all the posts on this forum, it seems to me that your TechTracker could use a major revision. Among other things, its setup program must let the user choose the installation folder and not tempt him or her into uninstalling additional and unwanted software. I hope you agree and make that revision ASAP. Good luck.

Hi paulderdash,

I'm sorry you're having trouble with the application. I've passed your information to our support team, and they will be able to give you hand.

-Aaron

Thanks Aaron - I await their response. Hopefully soon.

No response as yet. Basically I just want to go back to the free version - refund or not. I basically can't use CNET Download.com now because I get the same 'choose application' problem even if I just link to the application directly. That can't be the intention guys.

Hello jc0wan,

You are correct. The TechTracker Plus license will cover up to three computers.

Regards,
Jamie
CNET TechTracker Support