Check samsungparts.com on both models and see if they share boards.
please can we put a series 7 tv main board on another series 8? in other words are series 7 and series 8 motherboard's interchangeables?
Thank you.
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please can we put a series 7 tv main board on another series 8? in other words are series 7 and series 8 motherboard's interchangeables?
Thank you.
Discussion is locked
Check samsungparts.com on both models and see if they share boards.
thank you very much for replying.
Actually, I have a series 8 TV with model code UE60KS8000 and recently I contacted Samsung’s support for an HDMI problem. After updating the TV OS, it was unable to detect any HDMI device (PlayStation, PC&hellip
. After a quick diagnostic, the technician said there is a motherboard issue, and we have to change it.
After two days, the TV was back but with an UE60KS7000 instead of UE60KS8000. I contacted the Samsung’s support, and I had as answer that both models (series 8 and series 7) have actually the same motherboard!!! When in checking in Internet, I found that at least series 8 have a CPU with 1,2Ghz frequency and series 7 have 1Ghz!
Also, the TV is unable to load conditions terms when trying to launch the APPS program.
So, is this is a matter with TV parameters or is this a real problem of hardware? I just, can’t accept this situation, because for me, they changed a big component for a new model with one from a previous other.
Below an illustration of the situation:
Real model code:
New model code:
Your goal is not what I thought it was.
That is, you are looking for ammunition to fight with Samsung over a service issue. My view is not important here.
Take this back to Samsung as they are the ones that can answer, I only know how I'd check.
Samsung on the other hand has all the advantage here about substitution and why they did that.
I'm here in Cnet forum, because when googling on "Samsung Forums" I got you as the first result, congratulation. So I'm sure that I can find advises on my issue, or touch a samsung's guy to explain me what I have to do.
When contacting Samsung Morocco, I get as a response that Samsung is legally no more responsible since the TV is fully operational, but it's not the case. Before going to juridic procedure, I'm need a Samsung Dubai contact who is responsible for Samsung Morocco to clear up this situation.
But later added more detail why you asked. I think you are trying to get me to agree with you that they did something wrong.
To that I will disagree. This will upset you so I apologize about that.
Your top question appears to be answered, you have another thread with the complete story so my answer is complete.
Good luck with your other issues.