General discussion

Internet update connection issues with Samsung &Verizon FIOS

I own a Samsung BD-P1600 and recently converted to Verizon FIOS. Prior to this I had Comcast. I have had the Blu-Ray player since June 2009 and was able to connect to the internet via CAT5 cable with no issues, going directly through my Linksys router (Comcast).

Recently I upgraded to FIOS (3 weeks ago) and since I have not been able to update my player, although all the network settings, Pandora, Netflix, YouTube and Blockbuster work fine. When I test my network it passes everytime, however when I try to check for an update, I get an internet connection error. My current configuration is the Verizon standard ActionTek WiFi router, from which I am connected directly via CAT5

I also receive a connection timeout when I try and contact Samsungs support page when using the download links and the e-mail links (see below)

http://org.downloadcenter.samsung.com

http://ars.samsung.com/customer/form/formmail/common/common_usa_prod2.jsp

http://org.downloadcenter.samsung.com/downloadfile/ContentsFile.aspx?CDSite=US&CttFileID=2426555&CDCttType=FM&ModelType=N&ModelName=BD-P1600&VPath=FM/201003/20100325183210859/BEv2.08_100319_BDP1600_XAA.zip

I have contacted both Verizon and Samsung, with both doing the infamous finger pointing exercise. Turning off the firewall on my FIOS ActionTek router had yielded no resolve either.

Has anyone else experienced this problem or have any clues to the cause?

Discussion is locked
Follow
Reply to: Internet update connection issues with Samsung &Verizon FIOS
PLEASE NOTE: Do not post advertisements, offensive materials, profanity, or personal attacks. Please remember to be considerate of other members. If you are new to the CNET Forums, please read our CNET Forums FAQ. All submitted content is subject to our Terms of Use.
Reporting: Internet update connection issues with Samsung &Verizon FIOS
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.
Comments

CNET Forums

Forum Info