Samsung forum

Question

Internet@TV stopped working

by marknicosia / July 3, 2013 5:13 AM PDT

2 days go my Samsung TV started an automatic update and just deleted all the apps. Trying to get them back, I got a message that the servers would be down on July 2 for a couple hours, and couldn't be accessed.

Yesterday I checked throughout the day and again it was inaccessible, although later in the day it did manage to complete the update by reinstalling all the apps I had previously, without me having to do anything.

But selecting any of those apps (including Netflix, Hulu, and MLB Baseball... the only ones I really use) just brought up a message "Service is unavailable due to network interference". So, I figured the servers are still down.

Now today I still get the same error message. Checking here I read the servers came back up, so I guess something else is wrong?

What do I do from here, just keep waiting?

Thanks.

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Clarification Request
model number
by marknicosia / July 3, 2013 5:33 AM PDT

Forgot to include the model number of the TV...

UN46C7000WF

All Answers

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Answer
fixed it
by marknicosia / July 4, 2013 6:42 AM PDT

I finally got it to work. An email from Samsung told me to power everything (tv, modem, router) down, unplug it all, and then bring it back up. I did all this, but it still didn't work. Then I just changed what port on the router that the TV is plugged into from the second one to the third one, and it all came to life. Very strange, but, it works now.

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