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Question

Internet speed is fast but webpages won't load

Dec 20, 2014 5:05AM PST

This is a really strange one. A few days ago, certain websites (e.g. ESPN, google) started getting really slow on my home network, whether I use wireless, or a hardwired connection and regardless of whether I'm on my PC, tablet, or phone. Others (e.g. yahoo) load just fine. When I bypass my router (Netgear 3400v3) and plug directly into the modem, or if I use my old Belkin router, all of the webpages load without a problem. When I go to speedtest.net, however, it says I'm getting ~18Mbps whether I go directly to the modem, use the Belkin router, or use the Netgear router. I spoke to Netgear support and they say since the speed test checks out ok, the problem is not with their router. I reset the router to the factory defaults, and the support guy had me try changing some advanced settings, but nothing helps. Everything was fine until 3 days ago. Does anyone have any ideas?

Discussion is locked

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Answer
Re: router
Dec 20, 2014 5:37AM PST

I'm inclined to say "Since the (old) Belkin router is OK and the Netgear router isn't, the problem is with the Netgear." Strange that the same situation gives rise to such totally opposite opinions.

Kees

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Answer
I did that!
Dec 20, 2014 11:48AM PST

Here's how I set myself up for a fail. Ready?

I thought I'd be smart and name my router SSID, password and security like the old router to save some steps. Well, that failed. Changing the router SSID fixed that ou.

Be sure to power down modems when changing routers and connections.
Bob

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Answer
Router speed
Dec 23, 2014 3:49AM PST

You can also check by switching the security setting to WEP and see if that makes any difference.