Ask them why it's slow. Only they know what's amiss.
But the one clue is they likely installed a CDN (content delivery network) for YouTube and Google websites. This means that they can use a smaller internet pipe as folk that hit YouTube will get a slow result the first time.
I decline to go into detail about CDN technology but you can do more research on that. This does not extend to torrent use so you would be exposing their investment in how big their pipe is to the internet.
Only they can tell you that and most won't tell.
Hi friends, I am using internet called DNA infotel in India. their website (http://www.dnainfotel.com/). They provide good internet service, but they provide 30Mbps speed in two websites like Youtube and Google websites for rest all websites it provide 600Kbps which is comparatively low, My concern is that any trick which will help me to provide good speed. Especially in torrent. even i used cheat engine 6.0. Nothing worked. awaiting for good trick.