Networking & Wireless forum

Question

INTERNET SERVICE SLOWS DOWN EVERY 3 WEEKS

by lololo71 / August 15, 2016 7:40 AM PDT

I've had problems with Cox internet service (southern california, not a rural area) for past 6-8 months, hardwired and wifi. Service starts to slow at about the 3 week mark, I call and complain, they either reset my modem or send someone out and miraculously it works great for another 2-3 weeks. I've been told my house is too large (3000 sq ft) and has steel beams so I purchased a 2nd router so now there's one upstairs as well as downstairs but even my computer that is hardwired slows to a snails pace. We are limited on ISP providers in our area:( Cox has assured me that they don't slow down high data users as that is illegal but I'm honestly starting to wonder. Can anyone give me any advice on how to fix this? I've had the Cox people out every month for past 6-8 months. Thanks for any advice!

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Clarification Request
Tell more.
by R. Proffitt Forum moderator / August 15, 2016 8:12 AM PDT

Since you found it speeds back up on resets, are you doing that now?

At my home (not to mention other service calls) I found that out of date router firmware can be a factor. Also if anyone is running what is known as Torrents then you find no support most of the time. It's something that is well known to kill speeds.

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Slow ISP
by lololo71 / August 15, 2016 9:18 AM PDT
In reply to: Tell more.

Cox suggested last night that I get a new modem as mine is from 2014 but since I'm not a techy person I'm becoming skeptical because everything they tell me costs me more money. About 3 months ago the cox rep did something outside my house to the lines, not the modem, and that fixed it that time but maybe I should get a new modem and see if that could actually be the problem. I guess I would have thought that after 6 visits Cox would have said "you need a new modem". Thanks for your help!:)

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They could be right.
by R. Proffitt Forum moderator / August 15, 2016 9:25 AM PDT
In reply to: Slow ISP

Cable companies have changed their backend gear and your old modem may be out of date.

I know techs that will not suggest a new modem because many owners will meltdown and tell them off. So the techs will try anything to help and avoid an unpleasant situation.

My advice is to do the usual power cycle and check all firmware for updates across the networking gear.

Post was last edited on August 15, 2016 10:45 AM PDT

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(NT) thank you!!:)
by lololo71 / August 15, 2016 10:42 AM PDT
In reply to: They could be right.

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