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Internet service in apartment buildings

When my daughter moved into an old hotel (now apartment building) in Chicago, she was told her only option for internet was Comcast Xfinity because the building was 'set up' for it. Can anyone explain this to me? Internet access is not provided by the management and not included in her rent. Do they somehow block or degrade other provider's signals? What prevents her from signing a contract with a different provider?
This past year she has had a Comcast contract for internet only which ended last month. For this month and going forward, her bill has more than doubled, making me wonder again why she can't look for service with a different provider. The management company rep is not being very helpful answering this question for me.

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All Answers

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I lived in such a complex.

In reply to: Internet service in apartment buildings

Remember I will not debate legalities but having lived in such a place, they gave access rights to just one provider. If you get another they may be blocked from access to the building's rooms to place wires and equipment.

If you go with cellular they can't stop you.

Note: Edited for spelling error.

Post was last edited on April 6, 2018 9:17 PM PDT

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Thank you :-)

In reply to: I lived in such a complex.

No not wanting to debate the legality, I just wanted to understand how/why an apartment building would limit to one provider when internet service is not bundled into the rent, as water and electricity are. I see now that they don't want the hassle and disruption probably, of granting each provider in the area access for installation.

I can see that cellular would get around that, but unfortunately there doesn't seem to be that option in her area yet.

Thanks for your reply, Kathy R.

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I can't know this.

In reply to: Thank you :-)

It's a decision by the complex owners. Any answer I give could be right or wrong.

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Exclusive Broadband Deals

In reply to: Internet service in apartment buildings

Your daughter's apartment building likely has an exclusive deal with Comcast for Internet service. In the US, apartment/condo complexes can limit their Internet Service Providers to an exclusive choice. Conditions of the contract can give Comcast full rights to provide broadband Internet service to all units of the building. From my experience at working with a local ISP, I have seen cases where entire residential complexes have been limited to one medium or ISP.

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