Networking & Wireless forum

Question

Internet problems

Hello. So i have had problems with my internet since forever and i just cant figure out whats the cause. If you could help me out pls.
So i leave in an apartment building the place where the box with the cable is i get 16 mbps, it connects with a utp to my house its somewhat a long distance but i think not too long. Anyway in my house i only get 10 mbps and with a lot of problems. ive had a lot of dc's and sometimes when i would restart the router it would stop working. Last few days i have had pretty high ping i didnt behore. My ISP says its something with the cable inhouse and its not their fault. The man that ownes the house says the cable is fine and its ISP problem. So im getting rly crazy here and i dont know what to do.

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All Answers

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Answer
To me it sounds like the cable to your house is bad.

In reply to: Internet problems

That's easy to test. We go to the other end of the cable and plug in there to test if the connection works there. If you have some untold story like the cable modem is in someone's home (not yours) then I won't guess that.

The story is well done. Usually the cable.

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should i replace the cable?

In reply to: To me it sounds like the cable to your house is bad.

You think replacing the cable would fix it? I told that to my housekeeper and said its like impossible cause its inside the walls.

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I would not replace it without testing.

In reply to: should i replace the cable?

Remember I only know what you reveal. The symptoms are spot on for cable issues and testing is easy. We send out the tech with laptop, cable and whatever else to find where the issue is. Cost? Few hundred depending on travel time. This is why I think most will test this themselves.

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testing

In reply to: I would not replace it without testing.

so i should just go to the other end and plug in a laptop and see the speed and ping? that's all?
maybe it sounds stupid but i dont know how the other side looks like and if i can connect the laptop directly there or needs something.

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Which is why

In reply to: testing

Our tech would carry the usual 100 foot cable, laptop, spare router and such to smoke out where the issue is.

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