Question

Internet Problems

I am with TWC, have had them for years, never had any issues for 2 years up until this point of moving into a new location.

I have been having packet loss and jitter issues with my internet after moving into my new house on the 25th of September.
After calling out a tech. the supervisor and the tech stated that the actual line has to many people on it and is just being over saturated (Not my house, the universal line going up and down the street).
Is there any solution to solving this problem besides switching internet providers? When in my old house I never had connections issues, and this is something out of my control to fix. If at the end of the day I have to switch internet providers I will to get connected to a non-saturated line. I am an avid gamer and I live stream occasionally so I can heavily tell when the Jitter in the connection begins and when I begin having issues its almost unbearable.
It was stated that they won't come out yet to come split the connection in the area until it meets the threshold and requires it to happen, but I can already see the effects of it from the hours of 3pm-3am, tends to have 5% packet loss and jitter thats very high.

Need advice on how to go about this.

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Comments
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Clarification Request
Most apps deal with packet loss.

I take it there is no WiFi or router in the mix during testing. So apps like torrents and video players tend to be fine with even higher losses. Yes, I'm on TWC and a programmer to boot. My Sprint connection here is so bad that we have had our staff programmers come here to test out if our apps stand up to loss and drops.

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Clarification

Correct, no wi-fi during, and I should clarify. I live-stream, could of been interpreted as streaming just a video. But no I live stream and do heavy gaming, MMO-RPG's and CS:GO etc. And yes programs that allow buffering are 100% fine (Youtube, etc)

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Then it's not the service you are looking for.

While many are fine with a service, when it fails like this and far out of control by us (I take your word as fact here) then we are left to seek out a new service.

Wish there was some magic here but as you claim above it's not your gear or their cable modem in your home.

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