Computer Help forum

General discussion

Internet Problem: Can't Download Anything

Everytime I try to download a file off the internet, it says the "connection was reset."

When I try to use any application involving online use, like AIM, BitComet, or iRC, they always connect and then disconnect shortly after.

When I try to play an online game like Starcraft, it says "the connection was interrupted."

If I try to stream a YouTube or Daily Motion or Veoh video, it pretty much stops halfway and stops downloading.

Has anybody seen this kind of thing before? Thanks for any insight or help, I'm not very tech savvy so I don't know how to solve this problem.


I have a 2wire DSL modem from AT&T. I'm not very tech savvy so I'm glad to get any help I can get.

Discussion is locked
You are posting a reply to: Internet Problem: Can't Download Anything
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: Internet Problem: Can't Download Anything
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.
Collapse -
A Little More Information Please

In reply to: Internet Problem: Can't Download Anything

The operating system you're using? Is it wireless or wired? Though a router or directly through the modem? What type of things are you downloading?

And because you may have spyware, if you're using Windows 2000, XP, or Vista, please download on a friend or family member's computer, burn it to a CD, then install it on your computer, update it, then run a full system scan with the free AVG Antispyware tool from the link below:

Ewido/AVG Antispyware 7.5 Tool

Hope this helps and let us know more.

Grif

Collapse -
Reply

In reply to: A Little More Information Please

My OS is Windows XP, and its connected directly to a 2wire DSL modem, which also acts as a router.

Hope this gives you a better impression of the problem:


Hope this sheds more light on the problem I'm talking about:


Intermittent Internet Problem
http://img.photobucket.com/albums/v190/mrheavysilence/CannotBeDisplayed.jpg


When I'm Trying To Stream
http://img.photobucket.com/albums/v190/mrheavysilence/WhenITryToStream.jpg


When I Try To Download
http://img.photobucket.com/albums/v190/mrheavysilence/WhenITryToDownload.jpg

Collapse -
My Next Step ...

In reply to: Reply

...would be to update the firmware on your modem/router.. We're seeing a few such issues where the modems and/or routers need firmware updates to better support such connections.

Hope this helps.

Grif

Popular Forums

icon
Computer Newbies 10,686 discussions
icon
Computer Help 54,365 discussions
icon
Laptops 21,181 discussions
icon
Networking & Wireless 16,313 discussions
icon
Phones 17,137 discussions
icon
Security 31,287 discussions
icon
TVs & Home Theaters 22,101 discussions
icon
Windows 7 8,164 discussions
icon
Windows 10 2,657 discussions

SMART HOME

This one tip will help you sleep better tonight

A few seconds are all you need to get a better night's rest.